Fairfield Inn & Suites by Marriott Chicago Naperville

Explore Fairfield Inn & Suites by Marriott Chicago Naperville
8,0
Very Good
From 930 reviews
Cleanliness

8,4

Room Comfort

8,2

Location

8,8

Service and Facilites

8,4

Traveler Reviews Fairfield Inn & Suites by Marriott Chicago Naperville

Number of reviews per page
20
40
Top reviews
Scott
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lots of dining options with in walking distance and a lot of things nearby. Property itself is a little old but overall pretty good
Jennifer
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel was clean, the staff was friendly, the breakfast offerings were nicely varied. The air conditioning was meh. There was an obvious water damage repair in the bathroom but that did not affect our comfort or cleanliness. We were in town for a funeral and for all intents and purposes the room fit our needs affordable. Great location with highway very close by and lots of restaurants and even fine dining very nearby
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Courtnee
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was okay, but the lighting in the rooms was very dim, and housekeeping didn't speak english so it was hard to request items needed
Johnie
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Had to ask multiple times about getting cups and coffee in the room. Request to fix a body wash dispenser that was stuck to the wall to be replaced and it never was. We were in room 316.
Joel
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It was very nice. Room Was nice beds comfortable. Slept really good. Thank u
Manuel
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Friendly staff and clean hotel
Denis
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The mattress was very uncomfortable. Breakfast choices were very limited.
Nagwa
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff are very friendly and helpful but the hotel itself is run-down.
Marvin
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The outdoor landscaping is poor...so many weeds and thistles next to sidewalks and other common areas. Can't help but mention poor bathroom and shower lighting. Very difficult to shave or apply make-up in dull lighting.
Verified traveler
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location and fancy dining options within walking distance
Syed
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

One room cleaning service in 5 days, shower tub clogged for two days, breakfast items short listed, etc
Marisela
6,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

When we arrived and received the key to our room the front desk lady was nice, but when we went to the room, our room door was left open and only one bed was clean and made. Pillows were on the desk with no pillow covers, dirty blankets were on the chair. We went back downstairs and were immediately given another room but while downstairs there were other customers who experienced the same issue. The next day when we asked the housekeeper for extra towels she said she couldnt give us extra towels. The breakfast was good.
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Taha
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The worst hotel I ever stayed at.
Francisco Javier
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very pleasant and professional staff, starting with their manager!
Dionne
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Considering I paid over two hundred dollars, I expected more than town carpets in the room, unclean linens and toilet paper on the floor!
Chuck
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is an older Fairfield Inn and it’s definitely showing its age. Shopworn carpet, sagging light fixtures and a lumpy king bed. Most concerning was the water leaking from the ceiling into the shower, leaving the ceiling drywall sagging very ominously. When I told the front desk person when I was checking out, he acknowledged that they were aware of the issue (which didn’t prevent the night guy the evening before assigning us that room). Not sure if Marriott or a franchisee owns this property, but it needs a complete renewal ASAP.
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Lesley
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We were in Naperville to visit a friend before flying home the following day. We were able to check in early and found the room clean, good shower pressure. Front desk person was especially welcoming and helpful.
Monika
icon-Business and Leisure Family
Business and Leisure Family
6,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

There was no grab bar or non-slip treads in the bathtub/shower. The floor of the tub was narrow and slanted which made it unsafe to stand and take a shower. The exhaust fan in the bathroom was too loud. Also, the front entrance to the lobby was not clearly marked or clearly obvious.
Stephanie
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

No extra pillows, fresh blood on the comforter, refrigerator would only stay on for 2 hours then you had to turn it on again. No early check in, generally old, not updated and dirty
Manas
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Bathrooms not draining water . Also breakfast egg scramble were very dry . Not good place
Number of reviews per page
20
40