I love how the rooms were setup abd the pool in the middle

The bed was infested with bugs. We checked out at midnight.

The receptionist was very kind and helpful!!

Rooms where great. However, no more tv in front room.

Poor customer service.

I've stayed here three other times before and stay was ok/ fine. This last time was HORRIBLE. from the time we walked in front desk lady was rude and short. didn't allow me to use the hotel restroom to get ready before going to knottsberry. I had to do my hair and makeup in the car. When we got our room, we opened the door a mildewy smell was strong. room was a little dusty and we started noticing other little things that were off. we went down stairs to ask if we could have a room with a TV in the living space and they informed us that no rooms have TV in the living space and then I asked if we could change our room as it was bad and again the answer was NO. I had paid for the 3 days and figured I would be at knottsberry for most of our time so I wasn't going to argue because the room was paid for and they weren't going to give me my money back anyway. room had a mildewy smell it was dusty. The toilet handle was dangling, 2 towels for a room that sleeps 5. no trash cans, lamp didn't work, no tv in the living space. no extra sheets, blankets or pillows for the pull out bed, the dresser was beat up and the remote was GROSS. LONG STORY short the last day there our key stopped working so we asked for a replacement. This time around its someone new at the front desk and he ask our room #. He explained that's weird that room shouldn't be in use they are remodeling it and we have you down in another room. I can continue but i am limited. It was not a good stay but we managed.

a beautiful hotel with easy access to everything

Very nice pool and spa courtyard area.

Pool was alittle dirty. There doing construction and woke us up.

We didn’t stay , we left . The rooms had mold and smelled like the mold had been there for a long time . There are electrical wires exposed in front of the elevators. We moved from one room to another and still that horrible smell and mold were in the new room. He then asked for our refund to stay at another hotel . We are going in three days into our vacation of not having their manager approve our refund. It’s so inconvenient to have our vacation funds tied up because of incompetence, unprofessionalism and self righteousness.

Our stay at Buena Park Grand Hotel was horrible. The room had roaches, and the beds made us itch, which raised serious concerns about cleanliness and hygiene. When I brought this to the front desk’s attention, the woman working there was polite and offered to move us to a different room—but honestly, if there are roaches in one room, they’re likely throughout the building. She also offered a refund for the extra night we had booked, but that meant we had to check out immediately—and unfortunately, all nearby hotels were fully booked, leaving us with no real options. So we were stuck in an uncomfortable, unsanitary room. This was one of the worst hotel experiences I’ve ever had. I would not recommend this place to anyone unless they make serious improvements to cleanliness, pest control, and overall guest comfort.

This property was very unmanaged, dirty and very unkept. Most of the room windows/doors were draped with paper as to be unseen/unused. The restaurant was basically boarded up. Two of the four elevators were not functional for what appears to be a while. The under mounted sink in the bathroom was detached. There were spider webs every where to include a spider in our bathtub when when we arrived. The floors in the room were not up kept as our we couldn't walk around without shoes as our feet would become black without them. This is just to name a few of the issues. Obviously we will never stay here again.

We booked a NON SMOKING room. The minute we opened the door the room smelled like cigarettes! Disgusting! The bed sheets had stains! Not a pleasant stay at all!

The property is filthy from the parking lot to the rooms. If the app allowed me to submit photos, I would. Garbage was everywhere and never picked up. One of the towels had what appeared to be dried blood. We asked for extra clean towels, never got them. The toilet didn’t have enough pressure to flush. We reported it to the front desk and they did nothing so we had to pour water into it. 4 elevators and only 2 worked. The other 2 didn’t have a sign advising they were non operable. We found out from one of the cleaning ladies. Old furniture, the slats on the doors to our room were broken so anyone walking by could see in. Terrible experience.

Loving the pool and hot tub late hours without any complaints

Restroom door doesnt close all the way, lamps are old, broken and the lighting needs a major upgrade. Has lack of towels available. Microwave is super old and has burnt marks inside of it.

The room was not properly cleaned prior to our arrival. From dusty blinds to oil prints on the head board, one wash cloth for three guests and a freezer that still contained a frozen water bottle. We requested towels and wash clothes and 24 hours later, had to make our way downstairs to request in person , no luck, because we still had to personally walk downstairs to laundry area to get clean towels. Best part was walking distance to Porto’s, other diners and knotts soak City. Outside of that, I don’t recommend staying there and management needs to do a better job of ensuring guests room are clean and adequate supplies are in place before they check in.

No bedding or pillows, had to ask for more towels only 2.

Easy parking

Bugs in room, no TV in front room, staff non-responsive to request, odor, heart beds