Overall Ratings & Reviews DoubleTree Suites by Hilton Tucson - Williams Center

Super friendly staff

I liked the hotel. It is older but cute. My husband was not happy about the broken toilet seat and the non existing soap. But the pool area is clean. The breakfast was good. Staff is very friendly. Starbucks is next door! ☺️

Stained carpet, torn curtains, overflowing garbages, sports team ate everything, noisy kids, area nasty, homeless and drug people in vicinity, unable to inspect room prior to accepting reservation per request although upgraded slightly.

Better than last time

Very average hotel. Pool was ok. Beds not very comfortable. Bathrooms outdated (leaky faucet). Property has good bones just needs some TLC.

Awesome hotel

Seemed a bit expensive for the area. It looks like a old motel that’s been updated

Perfect staff and in a reasonable distance from everything

Large room, friendly staff. Hotel is in a good location, lots of restaurants near by not overloaded with the college crowd. Bed was very comfortable and breakfast is good start fir the day. The rooms are starting to show some wear and tear tough.

When toilet did not work we were moved to another room very quickly. I appreciate the sense of urgency. Stuff happens and how your night clerk handled it so efficiently made it just a minor inconvenience. Everyone employee we encountered was polite and courteous. I would definitely stay here again.

Great location, large room, excellent pool and spa, good breakfast and bar. Could be cleaner but this place really works.

The shower rust on the bottom of the floor. Shower walls were not clean. Carpet was filthy. The whole hotel is outdated.

This is more of a motel than a hotel. Furniture in the room is cheap and in ill repair.

Rooms need some TLC

The orange trees were awesome.We went to check in the front desk told me I was a no show it was the day before!!!Wrong I showed him my paper work he had given our pool view room away now he stuck us way back in the corner I was very upset this was on thrus I told him we needed our original room back and got it the next day with people checking out.we were there 5 days.

The pool area is fantastic and the property is layed out great.

The bathroom was really small and the tub was showing its age. Nice that there was brick walls between the rooms. Never heard anything from the room next door. The breakfast they offered was pretty bad. First morning all the hot foods were gone and had to wait for more. No hard boiled eggs, or a pancake or waffle maker. Second morning couldn’t get a bagel, they replaced them with wheat bread that morning. It was an unexpected treat at checkin to get cookies. The hot tub was clean but could have been a little hotter.

Hotel has a lot of character and once you've entered the grounds it feels like you're removed from its surroundings. Alan, at the front desk, and all of the staff were exceptional.

Quiet and great staff

No issue