8,4
Very Good
From 894 reviews
Cleanliness

8,6

Room Comfort

8,6

Service and Facilites

8,4

Traveler Reviews Holiday Inn & Suites PHOENIX AIRPORT NORTH by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Donald
icon-Business
Business
6,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Let me say for the price you can’t find a better room. The room was very spacious much like the Embassy by Hilton. Very clean, you can tell the staff takes pride in their service and professionalism. Here’s where I had a problem the a/c system was not working right and we’re in Phoenix! The front desk did allow me to check other rooms but it was the same situation. Other guest had the same complaint. When talking to one of the other guest he informed me that it was an ongoing issue. To add to the heat the fire alarm went off in the entire hotel waking the guest. Parking is not free, you have to pay $12 per night to a third party company via QR Code. I really like the location near some decent food spots, but the a/c has to be corrected.
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Verified traveler
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The customer service was really good. The front desk did their best to accommodate us due to the room being hot. The rooms A/Cs wernt working properly and was switched rooms. The second room wasn’t much better There was as well a 250 deposit/hold which is a bit high for a 1 night stay. Overall location was pretty good and big pool area.
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Andrea
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good, clean room
Sarah
icon-Leisure
Leisure
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place
Edward
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice friendly staff and clean property.
Joshua
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Was a great stay, could offer more channels possibly. AC could’ve been a lot cooler, but overall great stay.
Eric
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Over all, it was good for my Family and I. We felt a bit unsafe…
Marco
icon-Business and Leisure with Children
Business and Leisure with Children
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was dirty Hair all over the walls of the shower Never again will I stay there
Sarah
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was nice and very clean.
Jaime
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The only thing I didn’t like was that you had to pay to park. Other than that the room was amazing. We had been in 11 facilities over the past 12 days and they were all nice and price was the same. I’m glad we stayed here last or we would have been disappointed the remainder of the trip. Don’t ever hesitate to book here.
Alison
icon-Business and Leisure Family
Business and Leisure Family
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The only positives I have for this stay is that the staff was friendly and helpful. The check in and check out was easy. The location was close enough to downtown (where we needed to be) and also close to Costco, Fry's and other food options. Lastly, thank god the air conditioner worked well and kept us cool. However, the pictures online for this property are not accurate. Our room was very outdated, dark, and old. It had a damp smell and the sink faucets barely turned on and off with ease. There was not a full size fridge or a burner. The couch in our livingroom made us question whether or not we should sit on it before covering it first. The fire pit area shown doesn't even have couches, just a couple of chairs and benches. Lastly, breakfast was included in our stay and the attached restaurant looks current and nice...however, take your expectations and subtract 100 points. The breakfast tables were not clean, almost every saucer and cup at our table was dirty. The oatmeal had a crust on it, like it had sat all night from the day before. The brown sugar was hard. There were choices of eggs that looked good, but they were cold. The bowls for cereal and oatmeal were so small you would have to fill it 5 times to make a decent bowl. We thought they were coffee cups. The worst part is that they were charging people $16.95 if they did not have it as a part of their stay. Highway robbery.
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Rene
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Worst service and worst hotel
Robert
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to airport
Paul
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff was very helpful and friendly, the property had an amazing courtyard.
Valeria
icon-Business and Leisure with Children
Business and Leisure with Children
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Will not be staying here again $20 to check in 30 mins early $12 a day for parking nothing around to eat the only nice thing was rooms are big
Ernie
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

You should let people know that there is a charge for parking 12.00 a day extra i wont be back ive always stayed there when i come to the phoenix time to find a new place
Rebecca
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was a great place to stay The beds are very comfortable
Jeremy
icon-Business
Business
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room was clean & safe. The property was well maintained and beautiful. It was conveniently close to the Phoenix Convention center and freeways! We'd definitely stay there again!
Erica
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This hotel is nice and clean
Stephen
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

One night stay after a flight, clean and comfortable as I would expect from this chain.
Number of reviews per page
20
40