Nice staff

Not a satisfy customer here. Management unreachable, no return communication after a few follow up communication attempts per Expedia booking agency. Requested to waive cancellation penalty due to natural cause (wildfire travel advisory around the booked date). Room was charged, no response, no update, no feedback on this request.

Well located, clean and with modern amenities.

Stayed two nights and they never cleaned our room, even after i called around 4pm saying we ran out of towels and toilet paper and trash overflowing. They asked if my do not disturb sign was out, as if it’s my fault. Sign was never put on for the whole day.

Was a nice room. Could improve the lighting in the bathroom! But overall a nice place.

Room was small. You could hardly turn around in the bathroom and shower

Nice hotel, great location and excellent staff

The hotel was fresh and clean, the bed was so comfortable we actually asked the manager what type of bed it was! The location is right downtown with restaurants within an easy walk. Would definitely choose this hotel again.

Excellent service. Nice perks like electorate tabs for water and a palate cleanser at dinner.

Property was easy to find. Parking on premises. Staff very helpful and accommodating. Restaurant was adequate. Could have a little more choices . Coffee bar adequate. Could have a supply of fresh baked goods as well discovered outstanding fresh bakeries in the area. Room excellent. Beds comfortable, bathroom very clean. Too recommend. Excellent stay.

Good restaurant

The person checking us in charged an extra security deposit per room to my credit card. She said it was for security deposit and will be refunded when we checked out. The next day, we had a different staff check us out and she said the deposit is just on hold, so no need to process any refund. Now when I check my credit card the extra deposit per room (we had 2 rooms) where processed and not refunded. Now I have to spend time chasing the refund.

Be advised they charge for on site parking. You can park on the street but it’s a little tricky. We found a couple of excellent restaurants walking distance from the hotel.

The staff were very helpful and the room was clean. However, the pool was too cold to use and the hot tub wasn't working (although the water was hot). The maintenance guy said that they had just opened the pool and hot tub which was why the timer for the hot tub wasn't turned on (??) and he wasn't able to do so (??). Manager said that pool was heated as hot as it could go per regulations (28c). It definitely didn't feel that warm and that's not warm enough for a pool that is simply big enough to get wet in and not do any kind of serious swimming. Nothing mentioned in the hotel description that stated the hot tub wasn't fully functioning nor a proper description of the pool (not for lap swimming and not heated to a relaxing temperature). We paid a very high price for the room and although it was booked for two people, we had only one chair in the room (asked for another one and they brought up an office chair); had to ask for robes (none in the room); had to ask for a breakfast tea bag (only one in the room plus one bag of chamomile). Paper cups for a room this expensive is questionable. Two towels for two people. The a/c and fan unit very loud. Sounded like a truck starting up every time it ran which was about every 30-45 minutes. We ended up only spending one of the two nights. Very disappointing.

Good stuff !

No hot water, and every time I stay at this hotel I have the same no hot water problem Brought it to the staff and all she did was give me an extra 1000 Marriot rewards, but I still had no hot water, figure that….for the money you pay to stay here, you’d think the water would be hot.

Very nice hotel in the heart of downtown. Great location and very walkable. Nice amenities at the hotel, staff are extremely helpful and friendly.

Staff were great

Great hotel and rooms. The restaurant was good and bar staff was awesome.

The room view from the second floor is terrible. Fan in bathroom on constantly. Night costs were high.