We trying to rent a vehicle to move around and the Hotel doesn't have free parking for the guest or a flat rate to parking the vehicle at the parking lot; they trying to charged you by the hours. They should fix this problem.

Great hotel to stay in while attending expo...nice breakfast...good gym and swimming pool...decent restaurants...very safe

The staff was horrible. I had to wait after 3 pm to get my key. Had to go multiple times to the reception. Spoke to the concierge girl Alejandra who was not helpful at all. She kept telling me to go stand in line even when I had told her I had pre-check. The room had nails that were sticky out of the wood floor. My husband stepped on gone and tore his socks. Had to call front desk twice to get the fixed. I had purchased the buffet and was told It was not in the system as paid. Talk to the front desk manager and was not ever told they were sorry. Overall the staff was very rude and dismissive. I will never stay there again

Everything was great very clean nice hotel. The only thing that I didn’t like was that I stayed there for seven days and it was three of us in one room and they would only leave two towels. the last day that I was there they left four towels They could’ve done that the whole entire week that I was there. Also, the guys in the entrance really don’t greet you. They’re just talking all the time with each other.

Nice hotel in Guadalajara

Staff excellent

Clean room and great service and excellent breakfast buffet

Staff service was excellent.

Figuring out WiFi and room service were a bit harder. Had to use the QR on TV to get to them. Also, think they would have preferred I book direct with them. They wouldn't let me put a credit card on file for room service and other things. They wouldn't print a bill receipt at check out - told me to get from Expedia.

Breakfast was not bad. Overall staffs were kind but there was little communication problem.

Nice people. Very helpful!!

Clean room and family friendly pool.

Highly recommend this hotel. The hotel is well located ,clean and staff was very courteous.

Casi todo bien el único detalle dos meseros del restaurante muy desatentos y groseros

Excellent breakfast choices. Comfy bed and pillow. A bit aged with some things not working.

Overall good especially if you are going to the expo Antad. Restaurants and bar options are limited

Muy buena atención del staff

For the size of the city, the hotel stands out Loved staying there. Overall, great staff

Air conditioning noisy and did not work well.

Excellent location and convenient