Overall Ratings & Reviews Andaz Maui at Wailea Resort - a concept by Hyatt

Amazing hotel and service!

The staff was the best part aside from the very beautiful views. If you are going to go there I would highly recommend the beach facing view from the room. So worth it. Lovely staff and worth every penny.

Lovely resort. Comfy room. Some strange interactions with the valet upon arrival. They were confrontational and laughed at my husband when he asked a question. Overall, I don’t think the staff was very happy as we had few positive interactions. Very pretty grounds. Loved the tranquil pool.

Amazing

Went for conference with my wife. Outstanding resort in every way.

Amazing

We were very disappointed with the Andaz on this return visit. Several things were broken in our room including the tv and the electronic blinds. Maintenance was called two times. The location is great but we will not return.

It is ok

Very beautiful property, didn’t like the stairs leading from the rooms to the beach. My mom had a hard time.

Nice hotel in premium location.

Great time

Always a great stay here.

We had an amazing time over there. Great structure and staff

Best ever

Gorgeous property and best staff. Pool staff is second to none. Sparkles and Darious were amazing.

Beautiful property with a great view of the ocean and great restaurants on site. Highly recommend!

Good stay

NOISY!!!! The hot tub is open 24 hrs, allowing for rowdy and obnoxious behavior in the middle of the night! I complained to staff but they didn't do anything. Our room was directly across from it. Also, a guy above us decides to start cursing and yell at his partner throughout the night!! Domestic abuse? Also complained but they did nothing. The clerk said he will notify security and when I brought it up again the next day and talked to manager, nothing was mentioned to security! A little disappointed in this. Tried to change rooms but we were on our last day. The facility and rooms were great, bathrooms are small. It's nicely equipped with a Nespresso machine and pods and everything you need for morning joe. The lavender lemonade, luaus and bottled water were a nice touch upon arrival. The mandatory valet parking was pretty steep at $50/day. The pools were really nice. Fresh infused water and free sunscreen readily available. We would stay again but we'd make sure we are not across from the pool!

Check in was nonchalant, expected more. Asked several times if i will be texted once room is available, answered me that yes, it will be in a text, with a hint of annoyance, lo and behold, no text, instead received email that room is ready. Surprise! No information what amenities available upon check in, no info where beach snorkel, chairs, kayak are, etc. But then again, this is OUR experience, it may be different from others, i was just maybe expecting more from a high end hotel. Nevertheless, the grounds, our room (ocean view), beach and nature did not disappoint! It was breathtaking! If only the people in it matches the hotel, it would be a little slice of paradise 😉

Everything was wonderful! The property, the staff beach, restaurants, pools were amazing. Expedia on the other hand was horrible! After booking, I hadn’t received an email confirming my trip. After my phone call a few days later, I was informed I had to pay more money because I “was on the pay page too long”. I will never book on Expedia again.