Overall Ratings & Reviews Sonesta Hotel, Tower & Casino - Cairo

The front desk staff were awesome. Michael gave me a nice tower room. The hotel is nice, and the spa is good but could use some renovation. Overall, it’s a good hotel with only minor improvements needed.

Convenient clean

Very nice stay every thing was good

Very good

Good location

We had an amazing time at this hotel! Our positive experience started wirh the pick-up at the airport with one of their employees who exceeded expectations by guiding us through the entire airport process and getting us to the hotel safely. Hotel staff were very pleasant, welcoming and accomodating. The hotel itself was very clean and provided a "home-like" atmosphere during our 2 week stay. Several staff and departments exceeded expectation to include the congierge/guest services with booking day trips/transportation, and the housekeeping staff who were extremely pleasant and helpful as was the Room Services staff! Room service was delicious and beautifully presented each time. Hotel staff were very gracious and the hotel property itself was safe and secure as we entered and left the property for excursions. There are not enough words to say how Awesome this staff was, they really made our overall experience and stay in Cairo great and safe!

We (3 of us) chose Sonesta as most Heliopolis n Nasr hotels happen to be full (even trying to book directly with 5 options) but was it a nitemare Internet: horrible n unstable (good luck if there for work n needing this) Room service n bfast: we tried once each n never did the remaining 6N there Rpom: walls are thin, i can hear neighbours snoring or their TV, size was OK Toilet: dark like a horror movie Service: this was Ok for me Location: close to airport (15 mins) but otherwise no mans land We were there for work, there were alot of tourists so business was good, but as individual guests (when season is lull) not worth at all If i was given another opportunity, wont come back w/o blinking the eyes

Very old hotel in desperate need of renovation. Good location

We enjoyed two nights at the Sonesta Hotel. Check-in and check-out were very easy. The hotel is in a good location to get to and from the airport. We had one meal at La Gondola restaurant inside the hotel. It was good and the prices were fair. We also ordered room service for breakfast once and for dinner once. The American breakfast was just ok. For dinner we ordered some chicken quesadillas, and chips with salsa & guacamole. Although not quite what we expected, it was very tasty. The prices for room service were fair. The room itself was nice and offered us lots of space to spread out. The only issue was with the door to the room; it was a bit difficult to close. The Wifi worked very well; we were able to stream a movie online with no issues and no delays.

If you’re reading this then you’re probably looking for bargain price on a nice hotel in Cairo. This is the one you’re looking for. Every member of staff from security to cleaners was absolutely lovely. It was my first time in Egypt and having such a nice hotel as a base was brilliant.

comfortabl stay

The new part of the hotel was great.

Friendly environment and genuinely very helpful staff. Good food

Excellent as always

It’s always a very nice place to stay.

I love sonesta but my last visit was a nightmare . The toilet was leaking the whole night and my son and myself were not able to sleep the whole night. I called them early in the morning complaining and instead of moving me to another room they sent someone to fix it but i have the same problem again so i called them and they moved me to a better room but the new room has a lot of problem. The safe does not work, the sink has problem and the water will leak out when i use the sink, no iron for my clothes and the smell of the bathroom was horrible.it is really bad to see this hotel in this very miserable shape. What a shame.they need a new management to replace the current one.

Front desk is not help full especially on it comes payment by cash USD ANY dots They don’t accept and that is good at all

Very good

Perfect

Staff if friendly