Overall Ratings & Reviews The Warwick Hotel Rittenhouse Square Philadelphia

The rooms are very dated and old. It was the kind of dirty that doesn’t get cleaned. Also the bed was very bad. Do not stay here

Great location in a quiet area. The building is showing its age in bathrooms and with noisy air conditioning.

Very disappointed in hotel. No amenities - no room service, no fresh towels, no j coffee, no coffee in lobby, no area map or sites of interest listed, no tv guide, parking $50 per night, casual dining closed at 9 pm.

Good

Nice convenient hotel in center of the city

There was no water available in the lobby at any time (needed to be refilled). Coffee was also empty in the morning. Quite pricey for what you got.

Elevator fail

Easily walkable with a lot of retail and services.

there was this exceptional workers by the name of David and Clarence. The two men made sure we were comfortable providing fresh linen when asked and Clarence waited outside for our transportation so we didnt have to drag our bags outside

lacking, lacking, lacking we stayed 2 nights and there was only hot water for 1 shower. we each had a towel but only 1 washcloth to share, ice machine did not work, phone service only available w phone near elevator, hotel phone not working will never stay there again...am planning to contact Marriott

I am writing to express my deep disappointment following my recent stay at your hotel. Given your reputation for high standards, I had expected a much more pleasant and professional experience. Unfortunately, this was far from the case. What made this more frustrating was the lack of resolution or care during my stay. I had chosen your establishment with confidence, expecting the quality and service you promote, but what I received was simply unacceptable. I hope you will take this feedback seriously and address the gaps in service and hospitality. Guests choose your hotel expecting excellence—not to feel overlooked or dissatisfied.

The lobby is pretty but once you go upstairs the rooms are dirty/dusty. The bathrooms are in need of updating. There wasn’t a single ice machine in the hotel working and the garbage in those rooms was overflowing out of the receptacles.

We had a great stay. Easy walking to the historic sites.

Great location, nice lobby, great bar and decent guest rooms.

Customer service was terrible. We had 5 people in our party and we requested sheets for the pullout sofa bed, 45 mins went by and they did not bring us the sheets. My husband went down to front desk and asked for the sheets, they said they were on their way. We waiting and again nothing was brought to our room. Also, waiting for our car from the valet took a very long time, approx 30 mins. Customer service was unacceptable. Will never stay at the Warwick again. Do not recommend.

Didn't like that the fee was advertised as $75.00 but was actually $150.00 when checked in. Otherwise good overall.

The hotel was in Center City so getting around was easy. Unfortunately the amenities in the hotel were lacking. The phone did not work (Reception claimed the phones were being upgraded), not all channels were available with some choppy and others getting an "Unavailable" message and while we were given a wifi password, it did not work. When I asked at reception, I was again told the problem was that the wifi was being upgraded and to use the unsecure network.

The hotel needs a major renovation. The drawers when opening came off, the bathroom was very dated and the trash can rusted. The desk chair was so worn out it was horrible. The outlets barely held your charger. The ice machine right next to us was broken with pealing paint and a bucket holding it up. For the money we spent I expected a lot more.

Pictures online very deceiving. Run down. Payed extra for a grand room and its a regular small size hitel room. Phones didnt work, water temperature was either cold or melt your skin hot, never cleaned our room or provided towels. Will never stay here again.

Great location, nice and friendly staff, easy valet parking. But the hotel needs an update! The furnishings in the room are worn, outdated, and threadbare.