Overall Ratings & Reviews DoubleTree by Hilton Miami Airport and Convention Center

Beautiful

Didn’t get into my room until 7pm property is a joke in all honesty. I’d demand a refund but I know they wouldn’t give it cause the excuse of “the cosplay convention” that took place that weekend

The staff was very pleasant, but the rooms were not up to standard and the air condition malfunctioned the entire weekend! The front desk staff failed to tell us about the hotel’s package policy (they do not receive packages. Instead, all packages are rerouted to the ups store on property). This meant that we were forced to pay $10 per package. Overall, I would never stay here again!

No air in room working only to pull out the air conditioner filter and it looks like it hasn’t been changed in years ! They never comped us

We didn't have any hot water to shower at 5pm in the afternoon. Waited two hours for shuttle to pick us up from the airport. The thermostat reads 60 however it's extremely hot in our room. I am so disappointed!

First, we stood in line for over 30 minutes with only the 1 guest ahead of me. Not sure of the issue but waiting that long was ridiculous when it was almost midnight and I needed to get sleep to get to the port the following day. Not to mention it must of been prom or a dance when the kids were exiting they were so loud and noisy. The room we thought was fine until the toilet wouldn't stop making sounds. We hadn't used the toilet. After speaking to management we were moved to another room. I was greatful but that meant I didn't get to sleep until after 12:30am. The second room was quiet. I did ask for extra cookies when at the front desk since I had to wait so long and the girl seemed irritated that I even asked her that.

Fantastic hotel and service.

What was there to even like?

The only thing I found bad during the stay was that the ac of the main building was broken and it was extremely hot even in the rooms.

Very incompetent staff. No shuttle to the airport at 6am; I almost missed my flight

No shuttle at airport. Filthy carpets. Stains on sheets.

No extra tissue, bed low on the floor, the worst I pay for a tub didn’t get it, I’m 5’5 and was not pleasant to take a shower. Refrigerador under the sink when the room had enough space to be placed around it.

Enjoyed my time. Very clean. Convenient location to attractions!!

nice

A smooth check in and comfortable room!!!

Arrived well before check in time and was given our room straight away with a couple of warm chic chip cookies. Just had dinner in the restaurant and Gloria our server was great. Room great size, free shuttle to airport in the morning, friendly reception staff. Definitely will stay here again when visiting Miami

quiet, shops where closed because it mas sunday. shuttle was great. not walkable to any stores. warm cookies was a great touch. staff where so accommodating. great experience. i would recommend this hotel. the iguanas had made such a great mess at the pool area. it should be cleaned more often. our shoes got soiled and we could not take out the smell so be both hd to throw out our shoes.

I enjoyed the customer service and the modernness of the hotel!

convenient for the trade show that was held there.

It was semi clean. The restroom had leftover used bar soap in the shower and hair in the shower. The room did not cool off enough. Also there was a mildew smell in the room.