Overall Ratings & Reviews Royal Hotel Carlton

The overall appearance of the hotel is fine, it is the experience that you have here that is so poor. The staff are at best indifferent, but what really made the stay disappointing is the overall policy of dishonesty that the hotel embodies. I was supposed to be offered a VIP coupon for food/drink and it was never offered and when asked they just said 'sorry' but no follow through. I also overheard other people asking for their VIP upgrades and they were denied by the receptionist. The air-conditioning in my room was not working so in July it was actually hotter inside than out. Again no real response from the reception when I complained. So overall, the room was fine but the experience is not good.

Close to train station

Great very central location, friendly staff. The building is a bit dated but super ok.

This is a really lovely hotel and feels quite luxurious. The complimentary breakfast is a real bonus with plenty of choice to get you started in the morning.

Great stay, the hotel was amazing.

Five star property just a bit outdated but in excellent shape with full service, comfortable lobby and bar and excellent restaurant. Large well equipped room with comfortable bed. Extensive breakfast buffet. 15 minute walk to the square. Easy underground parking.

Hotel looked amazing from the inside. Dinner and breakfast were first class

Great place with very responsive staff and a very convenient parking. The air conditioning was amazing and needed .

We had a lovely room and the staff were very friendly

Good

Great location easy to find and delicious breakfast

Staff are very friendly, the room is very clean. Breakfast is well arranged and balanced.

Very clean, staff were amazing everything perfect

The Royal Carlton hotel was conviently located near the train station. Our room was clean and spacious and the restaurant was wonderful

Overnight stay before visiting other Emilia Romagna cities. Our flight was delayed so we arrived late. We had booked a table in the hotel restaurant (Spoon) and they kindly kept it open for us. We were the only diners but the staff were really nice and helpful and our meal was good. The hotel is very grand despite being off a a side street, looks Costa del Sol circa 1980's. The common areas are huge, plenty of marble and chandeliers plus a sweeping staircase, a bit dated, would have been considered luxurious maybe 40 years ago. We spied a pleasant outdoor terrace and large bar area. Check-in was fine. Our room was large and again luxurious circa 1980's, so a bit dated. It was in good condition. The beds were okay if a little firm (common in Italy), bed linens good. Bathroom was large, loads of marble and colourful tiles. We had large towels and good toiletries. Only downside, looked like the room had not been dusted in weeks. Furniture had glass tops and you could write your name on every surface! Breakfast buffet was lavish, in a very impressive room, all mirrors, marble and chandeliers. Plenty of different pastries, cakes, pies, flans, buns and biscuits - a sweet tooth dream! Service was prompt and friendly. It was a fairly easy walk back to the railway station for our onward travels.

Great location, friendly staff, great breakfast included, easy transportation.

Excellent location, short walk to the train station. Superb staff; friendly and very professional. I was upgraded to a suite free of charge (on my birthday). Great rooms, well equipped, and very reasonable mini bar prices too.

Wonderful hotel but horribly uncomfortable due to no air conditioning. Hotels simply MUSt have air conditioning running well or they should not be in the business.

Professional staff and great location with a short walk to the main train station. The AC didn't work as well as we would have liked and we had to prop open the balcony door to help cool down the room. Excellent breakfast spread. Overall, well worth the price we booked the room for.

Royal Carlton Hotel was wonderful with large enough rooms that were very clean and updated and a very friendly staff. The breakfast was incredible! The bar and restaurant served delicious food. Easy access via walking to tourist attractions. I would definitely stay again.