Restaurant service is awful. Little things that could be solved easily but exist due to staff shortage! no napkins at tables, you have to search for sugar, salt. Constantly requesting staff to supply coffee mugs, butter, utensils. Don't think it's the kitchen staff as they are seen hustling, they just need to add personnel. A person in charge of it and at the restaurant who could notice this small things happening would easily solve this issues. I saw many patrons upset about this.

Absolutely a great time at this place everytime! Safe and clean and located central to every thing really!! Will be back again! Fins up!!

Convincente and location

Everything was perfect, except no hot water in the shower.

The first thing they went wrong was that I rented a junior suite but they didn't have it available when I got there. They put me in a regular room even though I paid for a junior suite. The porter is the one that helped get me into a bigger room. The bed was very uncomfortable in that room and I woke up sore everyday. They have better rooms so I cannot explain why this makes up happened. The maids service or cleaning ladies. The porter is the only reason I am writing this is high as I did because he was that excellent and bailed them out of a worse rating. I'll try going back there one more time when I come back and see if anything improved but for now this is why I rated it the way that I did.

You get what you pay for

Comfortable

Need better customer service. And cleanliness..

Dirty place

Very nice place for me and my family. Safe environment and great breakfast. The Gym needs an improvement but overall a great place

A

Very convenient for our purposes. Several of the staff were great. The property shows its age On the negative side there were problems with internet access

Mal olor en la habitación, sobretodo en el baño

It is very dated and unpaid Fitbit but actually never stayed one night.

Thank you

Place is not clean, 43 minutes to check in, room keys not working, water leaks in bathrooms, double room with only 2 towels.

Nice hotel- poor area around hotel

The breakfast buffet is authentic colombian food. The location is very safe and clean.

Buen hotel para el precio que pague lo recomiendo personal amable

Love it and will stay again here!!