Muy buen servicio en todas las áreas

I booked my reservation for the day before my arrival since my flight would arrive in the morning and I didn’t want to wait til normal check in time to gain access to my room. I’m aware of the additional cost but appreciate the convenience of getting into my room promptly upon arrival. I notified the hotel of this via the Expedia app prior to my arrival and again on the first day of my reservation. On the first day of my reservation, the hotel contacted me via the Expedia app and directed me to check-in via their site. I promptly did so, providing all passport details and names. I also responded to them via the Expedia app confirming it was completed. Upon landing in Madrid from a trans-Atlantic flight, I received the message that my reservation had been cancelled for failure to check-in on the start date and failure to notify them. They did charge my card for the first day. When Expedia contacted the hotel on my behalf, they were told the reservation was cancelled. Expedia assisted me in finding a last minute hotel in an area further away from my desired location that was more expensive. Despite this hotel’s ability to communicate to me via the Expedia app they seem unable or unwilling to acknowledge/read communications sent to them via the same app.

Overall, I loved my stay

The floor in my room was very loud! Close to the elevators and the construction 🚧 or remodeling that they were doing. The rooftop is great!

A nice

Excelente opción de viaje

Great location, so easy to walk to many places. Would definitely love to come back.

Comfortable room but noise from other rooms, hallways and etc was a lot. But otherwise great hotel as always!

Clean room and friendly staff

Loved everything about H10 Puerta de Alcalá! The building, the atmosphere, my room, the view, and the service. I would definitely stay there the next time I visit Madrid.

Never disappoints

Great hotel in a great location and an amazing roof top bar

The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good

Very comfortable beds, staff excellent, roof top bar fantastic.

Another wonderful stay. Excellent location next to the park. So helpful with any questions and very clean.

Excelente ubicación e instalaciones

Yes

Great location but if you sitting in the lobby you will smell the smoking people sitting at the hotel door, no access to the hotel roof to relax unless you want to pay for food or drink

Beautiful hotel. Location was great. Easy to walk to other historical places. Great, helpful staff.

Excellent stay. Will book again. Patio and staff awesome!!!!