Overall Ratings & Reviews Hotel Fenix Gran Meliá - The Leading Hotels of the World

Excellent hotel and superb service in the heart of Madrid

Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

great restuarants

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

Amazing

Customer service experience...

Amazing 5 night stay, rooms, staff, food everything was perfect!!

A t5 star experience

We really enjoyed our stay. The staff is extremely friendly and helpful! The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!

Great hotel, location, service, staff, breakfast. We really enjoyed our stay here, will be back soon. Thank you for everything

Hala Madrid

Great location.

Excellent for vacation

Jaime is exception

This was the finest hotel we ever stayed at. Everything was spectacular and comfortable. The staff was friendly, professional and impeccable. The facilities were nothing short of beautiful. A must stay.

Yes

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here

Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.