The room was very clean other than they have carpet and I never feel like carpet is really clean. The lobby and hotel inside were very clean and well kept. However the outside could be made to look abit nicer. The one thing that I felt could have been better is having security near the main front door to try to keep the homeless people from begging to guests at the front door. It made me feel uncomfortable around the hotel grounds. But again I understand there isn’t much that can be done about that.

Everything was beautiful

The Lobsterfest dinner at the hotel was absolutely incredible!! Biggest whole lobster I have ever had!!! Delicious!!! The staff was incredibly friendly and helpful!!! Location was the best!!!

Awesome location and great amenities.

Very clean room and liked there was bottles of water in room at no extra charge.

The staff and room we had were lovely, however soundproofing between the rooms could be significantly better… I was awoken in the middle of night to a woman screaming at the top of her lungs for what felt like forever…. I did call the front desk and they seemed to take care of what I later found out was a domestic dispute… but unfortunately that completely ruined my one “peaceful” night away from my kids, and we were not offered any discount or anything other than a “sorry about that”

Excellent customer service. Staff was extra helpful great location.

All aspects of the hotel were very nice

It’s was a beautiful property, walking distance to the harbor and memorials and many great restaurants with live music. Room was very nice and comfortable.

Great location. Helpful staff, and clean, comfortable rooms. Would stay here again.

Everything was good but disappointing no brunch today

Clean good pool

I went to use the gym and found the change room had doors missing on the lockers and it was generally run down. The fitness center pointed to the pool but it was locked a 7am so I was unable to find the fitness center.

Great stay, excellent staff

Very walkable city. Location was excellent. The whale watching tours pick you up right at the foor

The entire stay was horrible. I booked a handicap room with 2 beds. But when I called to confirm they had me in a single bed room. Upon arrival, and after paying the $50 fee for early arrival I had to wait 45 minutes in the lobby to check in. Once we arrived in the room it was not a wheelchair accessible room and it had white wine and cookies for an extra fee that we did not order. Overall for the price we paid we are very disappointed and will not be returning.

Clean room, friendly staff

10th floor is getting a little dated. Convenient location...

Good service

The air circulation was horrible, they brought me a fan in the middle of the night but it was unbearable with heat