Overall Ratings & Reviews Courtyard by Marriott Boston Andover

the planned power outage was NOT the fault of Marriott however the run around to get back my refund was in no way necessary. Much of the problem could have been avoided if in the email from the hotel they had said that if you booked through a third party you will need to deal with that third party. How can a hotel even consider allowing people to stay without electricity (and no air conditioning) with the temperature of 95 deg and high humidity.

Great hotel! Perfect if you're going to Canobie Lake.

Very quiet, very comfortable. Check in was easy and the staff was knowledgable about the area.

We needed a one night stay and this was perfect - halfway between our daughters’ homes - very clean and comfortable. Very pleased.

Staff & cleanliness

It’s location, it’s amenities and it’s quiet surroundings. I also liked its prices in its Bistro restaurant on premise for breakfast and dinner. The staff were very helpful polite and accommodating, especially Matt at the front desk. One significant feature is the shallow balcony that each room above ground level had throughout the hotel this access to the outdoors was a plus.

Very clean

My favorite thing about this hotel was how clean it was. Even the corners of the baseboards in the bathroom were clean. It doesn’t look like they cut corners like some hotels. The breakfast was for a cost, but I purchased a cancellable room that included breakfast. The Top Golf is for a cost as well. The courtyard in the center was so nice and they had windows that went to the floor that could open with a railing for some nice fresh air. They also had large towels that actually fit around you. I would easily stay here again.

Not Marriott Standards

Very nice

Once you finish the coffee in the room, one has to pay for refills? Breakfasts included, what a joke.

Good

Very clean, quite great and spacious room. Everything in general was great.

$15 for a bottle of water in the room!!!!!! Ridiculous!

It was clean and comfortable. The only coffee for the morning was Starbucks which I'm not a fan of. But I would stay here again.

First our room had the toilet bowl extremely dirty and brown water ... Second the shower and the sink had brown water coming out of it had to run it for 10 min before we saw consistent clear water

The staff were accommodating, attentive and pleasant. The beds and linen were comfortable and soft ,attention to detail in the cleaning of the room was at a high standard as was the rest of this hotel in Andover Ma.

Na

The guy at front desk was really nice and professional

The property was excellent