Overall Ratings & Reviews The Lancaster Hotel

The property is beautiful, staff were lovely and kind, the food was delicious, full American breakfast was free and plentiful. I'm so impressed with the service. I wish i could take the Lancaster to every city i travel. ❤️

Beautiful hotel and nice staff!

An absolutely beautiful and immaculate hotel — I would absolutely and honestly look forward to staying again, so many little touches like a soft bathroom rug really made the place! You can tell they’ve been in n business for long when it comes to the hotel experience itself. There was some confusion in my end about a complimentary breakfast option and I didn’t feel it was handled/acknowledged particularly well by any of the staff that I engaged (I actually felt one of the more senior staff was rather rude). It didn’t spoil my stay as it was fundamentally not a big deal to pay for a service I wanted, but it had been a misleading “up sale” in writing (w/o being adequately acknowledged) and i asked for clarification of how to use the feature and wasn’t made aware that my room didn’t include it. Again, not a dealbreaker but I’d of had even more raving reviews if there’d been a more thoughtful or earnest acknowledgement of how I’d been misled

Wonderful hotel and great breakfast.

Pretty property; large rooms. Very clean. Crankiest staff I have ever seen. Nobody that worked there was particularly kind or otherwise happy to be alive.

Had a wonderful stay for our kid free weekend. Quiet, amazing beds and that shower is amazing.

Nice clean love it

We liked the comfortable bed. Quaint boutique hotel with top drawer service. Excellent 5 star breakfast included. Off the chart amazing. And the fresh honey was the star of the show!

Very comfortable, relaxing and clean. Great location. Good service.

Unfortunately there was a strong bad smell in my room (601) when I checked in around 9.30pm. I asked to change rooms but was told the hotel was full. Housekeeping came and sprayed, but that ended up being too strong a chemical scent (almost made my eyes water) so I ended up having to keep my room door open for half an hour to try and air it. Once that chemical smell went away, the bad odour remained. No one checked up afterwards to see if everything was ok which is the least I would have expected from a luxury hotel. The original artworks were a nice touch, as was the Bulgari toiletries. But that smell was really unacceptable in this level of establishment and the room should have been kept out of service until that was resolved.

Excellent

Great place to stay in Houston with an amazing bar.

Very nice to have essentially everything (including snacks in the room) included and not feel nickeled and dimed every time you turn around.

excellent service!

It was ok. Breakfast area like a cafeteria. Not much clean.

Our experience was wonderful, the room was very nice and clean, we loved the complimentary snacks. The staff was very polite and friendly and our favorite thing was the delicious breakfast buffet.

It was beautiful and clean

Great stay at The Lancaster Hotel! Clean, stylish rooms, excellent service, and a perfect downtown location. Highly recommend.

I had a good stay at The Lancaster Hotel. The staff, especially Alex at the front desk was very helpful and attentive! They offered amazing service from the door to your hotel room and it was a great experience. One downside is that if you’re a light sleeper like me, the rooms aren’t sound proof so you can hear your neighbors and those in the hallway. Other than that, I had a great time.

Close to symphony.