Worst hotel experience ever! I booked a pet friendly room, I clearly asked if the room was pet friendly. I asked the staff, and they confirmed it was indeed before I got my cat. However, when I actually got my cat, the same staff member changed their words into “not all rooms are pet friendly, yours isn’t”. They told me to keep my cat in the hallway and threatened to charge me.
I was able to figure it out after a couple of minutes and they promised not to charge me. Next thing I know they charge my card after confirming not and said “my manager passed me a note”.
Their service was horrible all around… one of the worst I ever experienced.