Overall Ratings & Reviews Hampton Inn & Suites Downers Grove Chicago

Nice hotel, very clean, love the layout of the one-bedroom suites. Breakfast was wonderful, lots of options! We look forward to a return visit!

Amazing! Everything was great! Patricia was so nice!

There were ants all over the pool and hot tub area, the indoor pool looked dirty and outdoor pool was covered with moss and debris on top. They serviced the room every other day and we couldn't get clean towels or replacement kleenex or toliet paper... we stayed r/t the cheaper rate compared to a hotel less than 2miles away and I'd rather spend the money and get better quality next time.Won't stay here again

The stay was great. We got adjoining suite rooms which were nicely updated and served our needs perfectly. The parking was plentiful and the the staff was very kind. Particularly impressed with how smooth breakfast was on a Saturday morning. Will definitely stay here the next time we visit.

Really enjoyed my short stay for work. Hotel is in a great location, clean, comfortable and staff were great. Nice breakfast options and a bar. Will definitely be back.

Hotel was very clean and breakfast was also great.

Everything was perfect

Overall the stay was ok, but a few initial things impacted the entirety of the stay. The bathroom was dirty at check-in, with urine spots on the floor by the toilet, on the toilet front/base, under the seat/backslash. Housekeeping was already gone for the day. The house-man was supposed to come later to clean, but our kids needed to go to the bathroom, so we cleaned it up ourselves with Clorox wipes we had (and luckily my wife brings gloves to clean, just in case). They did come later to drop off more towels that we requested (only 3 were there), and were supposed to clean, but we couldn't tell that they did (since we already did the majority of the work). The following day, we did not get housekeeping and we had to request a particular time the following day. We were not informed that housekeeping was only every other day either, so overall we only received housekeeping 1 out of 4 days. As far as room condition, it was ok. The sofa was creaky and the cushions were thin. The room itself was missing it's room number placard, which made us unsure initially if it was our room - we had to test our keys to verify we were at the right room. The outdoor pool apparently has been out of order for a long time, as it was covered and the cover was full of algae. The front desk staff was a mixed bag, some definitely just pushing off requests by saying 'management will be in tomorrow morning' but some were helpful.

Great place to stay! Safe and clean!!!

Everything was clean and well maintained. Staff for the most part was friendly.

Staff is always fantastic there. Breakfast has lots of options which is great. The only problem was that there was a leak in the bathroom ceiling and I had to change rooms after two nights. I watched the maintenance person pull the ceiling tile down and there was water and mold behind it. Other than that, the experience was fine.

This hotel was very clean and spacious. Food and staff was awesome too, would highly recommend.

Nice and quiet, clean, good breakfast

I checked in to my room expecting a pleasant stay but automatically noticed the ceiling tile in the bathroom was not right. It was not in place right and looked very suspect. I notified the front desk and requested another room but she said she was booked for the night. She then called maintenance and a man named Johnny came and explained to us that the room we were in was still being worked on and that they ran out of ceiling tile when they got to our room. He then said the best way we can avoid seeing that shabby looking tile is to close the door. He then said to tell the front desk to see what they can do. When I asked him to come to the front desk with me he instantly zoomed off and said he had something else to do. Nothing else was done. The ceiling tile in that bathroom was half done, yet I paid full price for the room. Real bad maintenance service and I got a room that was not 100% complete. Very disappointed stay. The shower gel in the bathroom was supposed to be free to use but the bottle was empty. Real bad service.

We checked out of a dirty hotel to switch to the Hampton Inn. It was clean and well maintained.

Love it!.. The hotel super clean and comfortable for a very reasonable price.

The stay was good except the pool area the hot tub didn’t look clean.

It was great

Wonderful facility

Nice hotel, very spacious suite