It was nice.

Great location. We had a suite with a balcony which was nice. The reason for my poor ratings no internet the entire time we were there. 3 people in the room but only towels and pillows for 2. The bell boy is very very kind. It’s a small hotel

The hotel

They are thiefs, they dont have good communication system. You cant call or message them but when you try to call to move date or cancel they will not refund you, when they know is their communication system sucks

The property was not clean. The water in the shower would not get hot. I had to go to the front desk for assistance because the water wouldn't cut off. We were supposed to have ocean view. Needless to say we didn't have a ocean view.

Comfortable and peaceful and the bar Cuban food was excellent

All ok

They have poor communication system, no phone to reach them to cancel or move date and when you dont show up they will cancel you without refunding you l, and that is stealing.

Good; Room was cute as described; the view from the balcony was amazing. I got to see the sunrise and sunset. Location was amazing in central to literally everything -free bikes and beach towels were key; beach chairs are also included but they are fold up ones that you carry on your back to the beach.… Which is decent, but I assumed beach chairs/loungers that are part of our resort fee were the ones that are on the beach already. I would personally pay more to have the convenience of not having to lug around a beach chair on a hot humid day when I’m just trying to chill. Staff was nice and helpful. Negatives: we could not hook up to the Wi-Fi the entire time, which would usually be OK cause I’m never on my phone, but it rained the entire weekend so we are kind of stuck inside. The only other thing is that the property online stated that they had a 24 hour gym facility, but when I asked about it, they said it was on we were construction and referred me over to muscle Beach outside and Lumus Park… but the reason I didn’t originally go there is because it was storming outside. Overall, I would stay there again if the price point is lower than the other ones around them on Ocean Drive..but Since there are literally a million little boutique hotels on Ocean Drive I’d probably try a different one next time because typically they are all around the same price.

I love staying here.

Very centric boutique hotel in the center of everything in South Beach, Miami.

Property is at a great location.

Overall well.

Our first opportunity to stay in Miami prior to our family cruise. It was well worth it, awesome location w lots to do. The starts of this review was Joege, front desk manager and.staff. It made our stay a memorable experience. Thank You Jorge and Team! We will be back

Would’ve been nice if they weren’t deceptive and sent us to their other hotel a mile away when all of our planne activities were right by Breakwater - not only did we have to pay to Uber to their other hotel we also had to Uber everywhere because we didn’t get a rental car since all our planned activities were near Breakwater. Ridiculous. Then came back the next couple days to see if we could switch back to our room that they obviously gave away, to check if they “fixed the a/c” and none of the other employees knew anything about a broken a/c. No, the guy the night we arrived just outright lied about giving our room away. I called several times to report we’d be late to our room since our flights were delayed several times, I also sent emails in two different places. No answer to any of it! Again, ridiculous. All the employees were nice but it’s ridiculous that the first guy outright lied to us. Then we had to cram in room at the other hotel instead of the suite we paid for at Breakwater. Then an employee at the second hotel had the nerve to tell us we weren’t supposed to have the roll away bed in our room that was OFFERED to us for having to stay in the smaller room, and said she’d let it slide this time but not next time. WHAT? Absolutely will be no next time! Let’s not even get started on having to listen to all the construction outside and inside of the hotel. The whole thing was absolutely ridiculous. I don’t typically write complaint reviews but goodness. Total waste.

We had the penthouse ocean room, and it was amazing! The room was clean and spacious. Then out on the rooftop, we had our own private pool! The staff were all very kind as well.

None of the ice machines were working. That was disappointing.

All around get place to stay…

DO NOT STAY HERE! Not worth it! Slowest check-in guy at the front desk that I've ever encountered in my life! He had a snooty and arrogant demeanor as well. Then I saw he charged me 80 bucks when I got home. I only stayed one night and did not park there. An additional resort fee is $35. What was the extra for? He confirmed I did not pay for anything else when I checked out, so I didn't ask for a statement. Big mistake! The only reason I gave service 3 stars is because there was a super sweet younger guy next to the front desk who was so helpful with holding luggage, providing pool/beach towels, bringing out complimentary bikes, and giving great advice on where to go. He's the only reason I didn't give 1 star for the service. It would have been 5 stars if it was just him and not the other older guy checking us in. I wish I had gotten both of their names.

Clean