Definitely not a 4-star hotel by Western standards. Don’t be misled by the photos or reviews—expect closer to 2-star. The hotel was not clean, and the food quality was poor. Both my husband and son became seriously ill with stomach issues after eating at the hotel and spent much of our vacation in the room or at the hospital. The Wi-Fi only worked reliably in the room, the bathroom door lock was broken, and the children’s beds in the family room were extremely small and uncomfortable for a 10-year-old. Buffet options were limited, flies were present around the food area, and the pool had black debris floating in it. There was no indoor area for relaxation or children’s entertainment, and the restaurant was uncomfortably hot due to weak air conditioning. Guests are also charged for lost towel or room cards. The most upsetting incident happened on the morning of our departure. My daughter wanted to take a peach before our flight, but staff refused because breakfast was due to open 15 minutes later. She was shocked and cried because of the way she was treated. Reception later provided breakfast boxes, but most of the food was unsuitable as we were still recovering. Most staff were friendly and warm. The one outstanding aspect of our stay was the hotel doctor. He was available free of charge, spent considerable time caring for my son, and showed genuine professionalism, kindness, and attention. We are truly grateful for the care he provided during a very difficult situation.

The resort is fine for quick stay but the quality of the food and reception staff are not helpful and they are very judgmental. Amenities require great maintenance

Lovely grounds and pools. Dining room is good. The rooms are a little worn and feel tired. Staff were all brilliant.

Everything is good

Fantastic

friendly staff, very clean resort including the gardens. Excellent food! The beach and the sea are spectacular! On the beach, next to the resort there is a very good windsurf & snorkel & scuba diving activity!

Old resort but nice location

all good

Amr and Hesham , working in Reception, are very professional and respectful . The staff was

Great hotel staff fantastic food excellent 😍

It didn’t go the way I expected for the money I paid for luxury resort. Omar at check in was least interested, no one welcomed us or offered welcome drink. Later I found that guests are given welcome gift bags which we never got. The room was very basic, nothing like a luxury resort, not even 3 star. We had to rush for dinner as we did late check in. Ideally the reception should have informed me themselves of dinner timing as it nearing 9pm. Post dinner I figured the room is not what we booked. When I went to Omar to tell him that the room is neither superior nor pool facing, he smirked at me instead of feeling bad that I’ve to drag my senior citizen mother again. We again had to change rooms, it was still basic but at least pool facing. I had to ask multiple times for slippers and bath robes. At check out when I went to settle the bill for pool side food and drinks, I saw I was wrongly billed and had to spend 30 mins to get that sorted. They gave me 25% discount on the overcharged value but overall it was just 66egp less. I think it is important for them to understand that if I’m paying so much I’m looking for wonderful hospitality not such pettiness. I’ve traveled all over the world and got much more warmth in other places, this one was a sore experience. I would not recommend at all. Food was basic too. Only good thing was the resort is nice and clean. I want to give a shout out to Diaa, our evening bar tender, he was very sweet and welcoming. Loved him.

Very nice property, very clean room, very gorgeous resort.

Nice hotel but should of done my due dillegence ,nothing outside the hotel in the form of restaurants/ bars ,started out on bed & breakfast and then went to half board due to the above .The beaches either side of the hotel were like building sites and tried walking as far as we could go but were limited due to other hotels and security . Its been many years since i visited Egypt and i forgot that it can feel very isolating stuck in just the hotel grounds, the Mariner in Hurghuda broke one of the days up and is worth a visit 15 min taxi ride . Was mainly Russian German and french with a few brits.

The staff were impolite

- Buffet for dinner-Gala new year eve: regular fdinner for ewxtra 110 USD - Unfriendly security staff - Small and dirty room - Average food and always the same - Greedy management - All-Inclusive booked, Room-Only offered, not even breakfast. Extra fee for full board 90 USD per day. Value for money points against zero, price incurred for a 5 -stqr-hotel, service not even 3-star!

Good value for price

Had a nice stay.

We were denied our paid service of all inclusive because of our nationality. If you dont want to suffer from fanatism, stereotyping and racism, stay away from this hotel.

Verry Good hôtel

initial thoughts when we arrived were the good. And greeted pleasantly. But it’s not a 4 star it’s more a 3 star hotel. Tired rooms in desperate need of refurbishment. inclusive option is not great either food is edible but that’s about it. We did eat outside the hotel the time we were there. We felt we had to leave the room by 12 Noon as the bell boy insisted he take our luggage and after 12 noon we would be charged for overstaying our welcome. won’t be going back unfortunately.