Receptionist Rose and another young gentlemen , they are the best customer service I get in Austria .

Friendly staff and allowed us to check in early since room was ready.

We loved that it is right next to St. Stephens. Also the location worked well when my wife needed to get an outfit for a dinner event. The shopping stores are right there too. Perfect location. Definitely would stay here again.

Hotel was located in the heart of Vienna with an amazing view of St Stephen’s cathedral from the rooftop bar and the staff was wonderful!

Staff was friendly and helpful. You can purchase concert tickets at the front desk. Location of this hotel is in old town close to everything. I was there a week and plan to stay there again in the future.

We have stayed here many times before and hope to have the pleasure to do so again many times in the future. Located right by the spectacular Stephansdom church with an Ubahn station just steps away, this is the perfect place to stay to enjoy everything.

Excellent location, right in the heart of everything

Very good

Excellent location, nice room.

I enjoyed my stay at the Hotel Royal. Room was very spacious and clean. The only issue I found was that the shower drain and slant of shower floor did not drain the water properly and ended up with a puddle outside the shower. Otherwise, staff was very friendly and helpful. Restaurant on 1st floor and rooftop were delicious.

Great hotel. Great service

My four night stay was wonderful. Nice staff, clean room and bathroom, centrally located. However, on the last morning, at 6:30 am, construction began right outside of my door. I had not been warned nor had I been offered to move to another room for the last night, which I would have gladly done to be able to rest well before a return trip to the U.S. Upon exiting my room, I noticed that all rooms on that floor were empty and that they were changing the carpet on the entire floor and rooms! When I complained upon checkout, the only thing they had to say what that they were sorry for the inconvenience...

Excellent location - have everything in the area

Staff was incredible and very helpful with suggestions for activities in area and went above and beyond in service several times. Room itself was well appointed albeit a little quaint with the bed being a little uncomfortable. The main draw for hotel has to be its unparalleled convenient location right next to U-stops and St Stephen’s along with several excellent dining and shopping experiences nearby. I would wholeheartedly recommend the hotel to anyone planning to stay in Vienna

Our Beds were hard. Construction to hotel after 8 am. Open shower caused a bit of a mess. Air conditioning not working. But staff was 10 star impeccable. Location was amazing and hotel was in an amazing location close to everything. Breakfast was elegant. Staff was beyond kind and amazing. Extremely clean id say spotless and shining.

As above!

Lovely hotel in a great location. Enjoyed our stay very much. The rooftop bar has an amazing view.

Very good staff

All good.

This room was completely soundproof and in the main square!