The hotel is low-rise and close to the road. Our room faced the road and was over the loading area, making for lots of noise in the early morning (bins being emptied and trucks making deliveries). The room was fitted out as pictured and clean. A strip on the bottom of the door would stop the light coming in from the corridor (we used a towel to block the light). The selection of tv channels was eclectic.

Good location for the price

Beautiful old school hotel. Close to everything. Nice breakfast, good facilities. Rooms were fantastic for families and very well equipped with lots of extras. Balcony, 2 fridges, coffee machine, microwave. Check in was quick and easy - room was ready early. Staff very friendly. Parking was easy and free. Cannot fault this hotel and would stay again if going back to Cairns.

Expedia website indicated airport shuttle was included. The hotel called for a taxi, but we ended up footing the bill! Also noted that there was no attendant in the lobby one of the evenings there -a couple travelers were trying to check in but couldn't reach staff. Staff who we encountered were very courteous. The room was fine, but there was no safe which I feel is necessary especially in a city. We did not use the pool or go to the restaurant so I cannot comment on those.

Bar and restaurant was closed WiFi awful but hotel is clean and a good location not to far of a walk to the night markets and the lagoon

Staff were lovely

Pleasant stay with excellent freshly cooked breakfast. Highly recommended!

A lack of parking at the property and street parking only option

Great hotel, with incredibly friendly and helpful staff. Good location and very nice rooms with loads of space and great bathrooms with fantastic showers!

Room airconditioning wasnt too cold enough

Great welcome at reception. Very helpful and friendly. Room was clean and bed was very comfy. Good selection of drinks available. Restaurant closed for refurb but plenty of food options nearby Evan is a fantastic host and I look forward to returning to Mercure very soon. Cheers Geraint

My son concerns-Wifi/internet issues.(slow) Otherwise affordable and friendly/helpful staff. Definitely coming back 👍

The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.

Staff were nice but the room cleaners were not great they kept forgetting stuff

Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.

Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.

On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.

Great stop over for a few days in cairns. Really good central location

Hotel was in a great location

Clean, convenient, friendly