Overall Ratings & Reviews SureStay Hotel by Best Western Clermont Theme Park West

About twenty to thirty away from the Disney Parks

it was convenient, and a safe location for traveling alone

Frankie at the front desk was very welcoming after our long drive to Clermont. The room was very nice and had a lot of amenities we were happy to see! The price was great and we would stay again.

This is not a hotel! This is is motel for one night stay truckers

This property definitely needs to be renovated and not just a facelift. While the room was clean and staff was pleasant, you could tell this was an older property.

The place was great. Frankie at the front desk was fantastic. Everything was great. No complaints. Will definitely be back

Bad

Jay, the manager is very nice. He goes above and beyond to make your stay is memorable. Thanks Jay!

This is my go too hotel in the area.

Reasonably priced, clean, and convenient location.

LOCATION AND PRICE

We enjoy all the facilities that the hotel gave us. The staff are mega friendly, all the time. The cleaners, is Ok The breakfast is ok The facilities , near hotel is great the bed and shower are good My room is ok, but my brother 's room smell strong smoke

On check-in my CC was charged $100, instead of the usual "HOLD). When I checked out the staff had to inspect the room for damage/missing items. I received a full credit as soon as this was done and received a receipt. The reasons I was given was because it was in such a busy/transit area that was there policy".

Staff was amazing. Floors in the room were very dirty.

It was a clean and what we needed

Hesitant to book but rating was good, price was great..Came in kinda late but Roger was polite and quick to get me checked in. The hotel is older but very clean and modern. Convenient to many food options and attractions. The room itself was clean, modern and comfortable. No complaints and would not hesitate to book again

Breakfast is nothing. Noisy. Cannot find the receptionist most of the time.

Despite the two star rating, it was an excellent stay. Some reviews said there were bug problems but I did not see any for the 6 days I stayed there.

Room was very nice, clean & comfortable. Bathroom was nice & big. We will stay again when in area.

The staff were friendly and courteous. The room was clean. I strongly recommend this hotel. I will visit again.