Everyone was very accommodating and the room was bigger than expected and everything worked well

I liked that the hotel was centrally located and had a heated pool and a jacuzzi. My overall experience was okay.

My family and I enjoyed our stay. The staff were friendly and nice. And the breakfast had a good selection to choose from waffles, bagels, & cooked potatoes. Have to come back next time to go in the heated pool and hot tub

Nice property despite the slightly inconvenient entrance/exit. Main complaint is the annoying wifi—we had to constantly reconnect and it was down one afternoon. Other complaint that they have no control over is the amount of homeless people in the area. Don’t go to the McDonald’s after dark!!! No drive-through and a serious case of homeless folks all around all the doors.

Nice place, but advertised as Hotel while it’s more of a Motel!

We were able to check in early. The staff is very friendly.

The stay was good for what we paid for. The beds weee mildly comfortable. The room felt very motelish. The breakfast was ok but severly crowded. They ran outvof butter for the waffles. That was lame. The best part was the convenience and price. We'll stay at the marriott when in town again.

We loved our stay! Very clean and the breakfast was very good with lots of choices. I’m personally thankful for the flavored coffee creamers- game changer for me!

Good staff. Warm breakfast.

The staff were friendly and helpful, the pool was heated, and the room was clean. Good breakfast. Kid friendly. Lots of parking.

it was good

room was clean and no itch on the beds breakfast is not good

simple, clean hotel. good for short stay. housekeeping 5star for daily cleaning!

The TV stopped working and when we called to get help the receptionist said ahe was just the night auditor but maintenance would be available at 8am. Also no elevator sucks, not a huge deal but convenient to have one.

Great stay

All great - breakfast good and enjoyed by my sons.

Convenient location, tasty bagels for breakfast, and killer hot tub. Maybe not the best neighborhood to walk around at night by yourself.

Our go-to hotel choice for Santa Cruz. I wish the parking spaces weren’t all so compact. I had issues parking the second night. Was forced to park in a handicapped spot after trying and failing to park in the five remaining spots that were left and not being able to get out of my car in general or without causing damage to my or another vehicle. Housekeeping was also a bit inconsistent in that they took the remaining toilet paper one day rather than leave another roll. The WiFi was something you had to log back into every 24 hours which I found unusual. The reception in the area for my 5G phone network was also pretty crappy. I requested a ground room for this stay and was not accommodated but my second floor room was nice and the staff offered to help bring things up/down for me. Overall though we had a great stay and plan to be back next summer if the pricing is fair.

the salt water heated pool was a big hit with our little ones....It was the best part of the trip for the 2 and 5 year old.

it was a little dirty around the hotel area