The breakfast was really good and the staff were so friendly. The bathroom doors near the reception were not closing properly. Overall, the room was clean and room service excellent. I loved ❤️ the hotel soo much. I loved the breakfast it was amazing 👏

Super hotel and staff so helpful and friendly. Stayed with our kids and dog and will definitely use this hotel when back in Birmingham!

Probably the worst Novotel I’ve ever stayed in. Rooms are in real need of renovation. Good central location.

It was okay. Just cleaning was an issue

Great location for Utilita. Room a bit dated but very clean. Was on 5th floor but could hear traffic noises. Staff all lovely. Breakfast great.

Perfect place to stay if you just want somewhere to rest your head however the rooms amenities didn’t work, the bed was very uncomfortable and general aesthetic of the room was dated. overall the hotels reception and bar area are very nice but the rooms and the almost £20 a day parking charge let it down!

Perfect place to stay after a concert at the Utilita. Literally just 5-10 minute walk with some lovely restaurants nearby.

Clean, but slightly older, room. Odd toilet layout. However was spacious. Nice bed. Good desk for working. Comfortable stay.

Clean room good clean facilities everything in good working order first time using this hotel used for my daughters first concert

The doors in the room did not shut or lock to be able to shower or be separate from room for privacy

The pillows are so uncomfortable

Room very tired and need a good clean Breakfast poor - not enough choice

Lovely hotel in a good position.Very nice, welcoming,helpful staff.Very nice room.Breakfast was great.Really enjoyed our stay and highly recommend

The staff were extremely helpful, the hotel was immaculate, amenities in the room incredible. We went for dinner and the food was delicious, very good price wise.

NOISE IS A BIG ISSUE. weekend in city is not quiet. Cars beeping horns all night yes not hotels fault but better windows etc will reduce noise. Beds uncomfortable room was cold and didn't get warm with heating on. Clean but outdated. Restaurant nice but terrible service at night card only no cash and add 12.5% to bill for service. (Should be a choice). Evening food ok to eat but not worth the price. Breakfast good. Reception staff friendly and welcoming. Overall 3 star review needs alot of improvements wouldn't recommend unless you want a night out In the city.

From the checkin to the person in charge of the dining room, my 7 day stay was excellent. The staff were lovely, particularly the recovering social worker in the dining room. Loved how you all made this an enjoyable, restful stay.

Clean room Very nice staff

Friendly and helpful staff, we phoned the day before to ask for two rooms interconnecting and were pleased when we arrived there was a note on our booking and were allocated the requested rooms. Very clean and comfortable. Restaurants, Sainsbury’s, Tesco Express on doorstep plus Cinema 5 minute walk. Sea Life, Legoland 10 minute walk. Nice area and peaceful. Would recommend and would stay again.

Pros: Lovely friendly staff - very helpful. Amazing location - 100% recommend Overall hotel - very clean Cons: We had a room with a double bed and sofa bed. I wouldn’t recommend booking room with sofa bed as this was extremely uncomfortable even after we changed rooms. Our sink was blocked which caused an unpleasant smell.

A great stay, breakfast was really good and the location was perfect for the concert at the Arena as only a 5 min walk.