Overall Ratings & Reviews Best Western Van Buren Inn

The hotel is a bit older but the staff were very friendly and helpful. The room was comfortable as well.

I think our room was all new carpet and pretty nice

Convenient to feeeway and food.

Matthew was friendly and knowledable

Upon arrival the young man who checked us in was excellent (Matthew maybe was his name?). He called after we got in to be sure all was good. After we got somewhat settled & utilized the small refrig, I noticed it wasn’t cooling correctly. I called & he said someone would come & look at it. An Indian man came, was very rude; said had too much food in it & left! This is the first problem. Then, under tornado warnings, sirens going off & pouring rain, thunder/lightening, several people came in & asked for a room for the night & this same man told them “power is out so can’t check u in so u can’t get a room & leave if u want” and spoken in a very nasty, demeaning way to these people!! Really….in the middle of Sirens & pouring rain, thunder & lightening and he treats potential customers this way?? We invited one group to come to our room & wait. Others sat in breakfast area & waited. This owner/manager, was extremely rude to stranded travelers showing no Compassion!! It certainly does not speak well of Best Western hotels!! I have NEVER seen this uncaring attitude in any hotel/motel and will NEVER visit this hotel Again & be sure to steer others away from there!! Best Western is much better than how this man treated his consumers!!!

Very clean and nice. Front desk was also very nice

Very good breakfast included.

Don't really like hotel rooms with outside entrances and no elevator due to our age and mobility issues but clerk (Matthew) as able to get us into a 1st floor handicapped room. Also - once we got settled into the room, Matthew called to make sure everything was ok. That was a first fpr me! Extremely thoughtful The only real issue I had with the room was the poor lighting and extremely small bathroom counter space. Breakfast was ok but coffee was really bad (watered down). Other than that, was fine for a one night stay.

The hotel is located in a good area with stores and dining . The room was clean and personnel pleasant.

Convient location, clean and outstanding customer service.

Decent hotel stop. Rooms are out door entrance.

I was unable to make my trip due to car issues. The Hotel management was reluctant to cancel my stay which leaves me to believe they have no compassion and are only interested in profits. I did try to cancel two weeks in advance. I would not recommend this place.

We arrived late and requested a room change and were accommodated immediately. Very nice stay

Linda, at the front desk, was so friendly and helpful!

Clean,Convenient

The check in guy was very polite and could clearly understand me

Linda was superb! She def needs a raise.... JB

Lost a refrigerator full of food due to a malfunctioning fridge in room…. Other than that, the stay was decent.

This is an older motel with entrance from the outside. The area isn’t lighted well. The rooms and breakfast area have been remodeled and are in good condition. The bed was comfortable and the room was clean. It quiet during our stay.

This is an older facility in need of updates. It was mostly clean (as much as can be expected for the age of the building). The staff were great - friendly and helpful. The internet was painfully slow and erratic. Towels threadbare and small. It was, though, a quiet stay - not always a situation when pets are allowed.