We arrived after a 3-hour drive, and while I was grabbing the bags, my son ran in to use the restroom. The front desk clerk refused to let him, stating it was for guests only, and completely ignored my son's explanation that we were staying there. As a result, my son had an accident, and I was stuck doing laundry in the middle of the night. Thanks for that! The only saving grace was that the room itself was clean, but the front desk service was incredibly disappointing.