Overall Ratings & Reviews Holiday Inn Express & Suites PHOENIX - MESA WEST by IHG, an IHG Hotel

Closest to our daily destination and breakfast was good

The sheets were not cleaned when used. And the tub had hair in it.

Friendly personal

Very clean rooms. Comfortable beds and pillows. Good service.

The room reeked of over use of cleaning spray of some kind. Had to ask to change rooms. My eyes were red and watery . My husband and I felt nauseous from the over powering smell. Maria at the front desk moved us immediately. She even checked the other room for any orders. She was very kind and helpful.

Safe and clean. Decent for one night. Breakfast was good.

Super easy check in and out. Property was clean and the breakfast was pretty decent. Great place to stay for the night.

Side entrances were not usable for guests to enter. We had to go around to the front main doors. Not much parking at the front entrance.

The staff was very nice and friendly. There were plenty of breakfast options each morning.

Great place just what we expect from Holiday Inn Express.

This place needs a deep clean! Tub and sink drains back up. Every corner of the room was dirty. Our window shades would not go up and it had so many holes from being sun baked it was crumbling into pieces. The breakfast was adequate but no where to sit on the weekends. Would not recommend.

Staff was very helpful.

Staff was amazing, the rooms and hotel very clean, and the breakfast was wonderful with many options. We had a wonderful stay!

Hotel exterior pretty run down. No heated pool, small jacuzzi. Breakfast just average

Hall ceiling panels not clean. Bathroom doorknob had been replaced and door was left marked up. Bathroom smelled soiled.

The staff was friendly. There was a young lady working on putting things together for the breakfast. She was very kind and even allowed me to grab my food early.

This is an older facility and not an original HI Express. And it shows. The rooms are much smaller, the breakfast area is really small. However food is the same and coffee is good.

Staff was friendly, area was wuiet

Nice

Everything was great. Clean, Breakfast, nice beds, friendly