Clean room, front desk lady was very friendly and helpful. Great stay

Super friendly and accommodating to our travel plans.

Staff very friendly and welcoming!

Room was clean and quiet. Staff were very attentive. Check in was a pleasure.

Good location

Check was simply and quick, we arrived at approximately 11pm. Friendly professional staff greeted us and we stayed in room 242. We ate a hit freshly made breakfast at 6;30am with the best crispy bacon ever. There was a nice selection or items and a variety of hot and cold to pick. Prior to check-in we requested a free late check out (if possible), to which the hotel granted until 12noon. We vacated the room at 11:30am and did not wait for front desk to check us out as they had their hands full with a rude customer. Truly, no staff should have to deal with disrespect as that front desk clerk did. We just dropped the key cards and left. I sent an email to confirm we had vacated the premises. The staff are professional and friendly. The property maintenance team cares, the housekeeper keep the rooms spotless. Our beds were comfy. This was one of the best stats I’ve had in Windsor. However, what really impressed me was Alyssa, she responded to my message after we had departed. She respectfully apologized because we could not che k out; which we didn’t bother us. We felt bad for the staff tolerating a disrespectful client. Further, I brought to her attention a contractor mishap; whereas they forgot to chalk by the shower of the refurbished/renovated bathroom. Not a big deal to us but an issue that if not repaired would cause damage to the hotel at a later date. Alyssa contacted maintenance immediately to have the oversight fixed.,

Jacuzzi room excellent.

Sofa bed needs to be replaced and cleaning, they need new pillows

Perfect

Staff are absolutely fantastic. Room was clean and comfy. Breakfast was a lovely.

Friendly staff and easy check in

Friendly staff

Clean, comfortable, amazing staff, and little things that are above and beyond.

Custom service

All the front desk are wonderful, very polite and helpful. The room is clean.

Good stay, good breakfast

The check in staff was fantastic, very polite, friendly. Smile on her face all the time. Room was clean.

Staff was nice, however the area around the hotel is horrible. Boarded up buildings, very very sketchy neighbourhood, (drugs, homeless,abandoned buildings) felt very unsafe. Our room smelt like bleach, i dont even want to think about that one... We checked in, walked to the casino which was a terrible idea, came back and checked out. They needed 24 hours for cancellation/refund. Anyways, not a nice place or neighbourhood.

Rumors clean and the staff is very friendly and helpful

Yes the Breakfast was fine