Loved our stay at Occidental! Convenient location, good vibe and our bartender David was awesome!! Will definitely stay there again when we return to Bilbao!

Clean room although it was a bit small for a family room at this price point. The AC doesn't go below 20C.

Todo muy bien.

The room was a good size. The pool, as others have mentioned, is small and always busy. Some days the room was better serviced than others - e.g new cups. The little fridge did not seem to work although the light was on. The breakfast is not good value for money - you’re better off going to one of the nearby bars.

There were cigarette butts all along the outside of our floor’s windows. The toilet (held up by the wall) was very unsteady and would creak upon sitting. The beds are on wheels so move around as there is no rug or carpet. Delicious food though!

Lovely hotel. Very easy to travel around Bilbao on the metro. The metro station is a very short walk from the hotel and only 1 stop to the old town. Hotel pool was a great plus after hot day of tourism. My only criticism would be that there weren't enough beds and umbrellas in the pool area. A few chairs would be great too.

The hotel staff was excellent from start to finish from reception staff to the cleaning staff. The main problem was the outside pool area there was not enough loungers as tbere was only 26 with a full hotel and also the gym members was using the pool there needed to be at least another 26 loingers. No pool bar very disapointing if you needed a drink on a hot day you had to go inside and geo to main bar,bery poor idea.

Great location within 15 min walking distance to old town to enjoy pintxos and bars. Helpful staff. Great breakfast buffet from classic eggs and bacon to local Jamon and pastries. Good access to the airport and local highways.

Nice rooms. Nice staff.

First and foremost the staff are this hotels best asset. Arriving after a very early flight we did not expect to be allocated a room especially with our experience’s at home in the U.K. However, much to our surprise , we were found a room and checked in. The reception staff were very friendly and helpful. Bar and restaurant staff were excellent. My only criticism would be that on occasions the room had still not been cleaned late in the afternoon.

Excellent reception and lounge area . Lovely pool and solarium area. Close to Metro to downtown . Good breakfast. Rooms had great modern bathrooms but were a little bijou for two adults and one child . Lack of storage space was an issue too .

Great staff, great location. Excellent breakfast and the bar is very good and good value

The staff were very friendly and helpful arranging taxis and suggestions for the trip to Bilbao. Breakfast was plentiful and fresh We enjoyed swimming in the clean pool with a lifeguard and outside showers and toilets available.Room was clean and serviced daily

Reception staff really helpful for everything. Very nice hotel with good spacious rooms. Location is good, especially for an easy airport transfer, however for tourist things given the up / down of Bilbao levels, its very hilly, its best to use the metro, which is 2 min walk from the hotel. Lovely city, very friendly and has easy access to beaches via metro line. Recommend Sopela beach for Atlantic.

Hotel was fine except the food and beverage service was very limited.

Staff were very friendly and helpful. The hotel was clean, very comfortable and plenty of space to relax. The location is about a 15 minute walk to the old town centre. An uphill trek back but if you are not fully abled , a taxi is only 5 or 6 Euros.

Although we had to pay for the spa /gym it was a fantastic hydro pool /swimming area Unfortunately the hot breakfast was always cold or like warm all three days Staff were wonderful throughout the hotel

Clean spacious room Great service relaxed hotel

Great for a weekend break. Close to the old town.

Lovely stay. Friendly staff in reception,bar and restaurant. Food was delicious. Great location for metro