Everything was superb except the issue with ac not available due to the time of year and predominantly heat calls are desired

Ander on the front reception desk was so helpful!

Convenient location. Small, basic room. Stuffy as A/C did not work. Close to the old town and the city hall.

All perfect

Extremely nice and helpful staff. The hotel is furnished to a great standard, the bed were very comfortable and the buffet breakfast was excellent

The hotel is excellent with friendly employees. Our room was big and clean. Breakfast was superb. Parking is easy but book early as limited space. Easy walking distance to Tourist points of interest (Old town, Guggenheim and shops).

The room was not luxurious, but it was perfect for a one night stay… clean, had all the amenities you would need, the bed was very comfortable. The location of hotel is great… Walking distance to everything we wanted to do. The staff was very helpful and the breakfast was wonderful.

Our room had an issue with the shower temperatures where the water would go to extremes of burning hot to really cold. Made it impossible to take a shower. Apparently it’s been going on for some time and they haven’t fixed it. They never gave us a heads up for this issue.

Outstanding property conveniently located in Bilbao. The room was spotless clean and very comfortable. The breakfast is totally recommended.

Staff not very service minded/ rude at times Room small/ booked superior room with kingsize bed/ got very small room with small double bed/ No parking provided/ even though website info says parking available/ Location very good

Room was very cramped. Bathroom needed regrouting, and bad watermarks or mould on ceiling. And shower leaked, shower head didnt stay up. Needs updating.

Great location.

Excepcional servicio y habitaciones. El bar y desayuno de primera.

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Excellent rooms. Very clean. Breakfast was awesome.

Clean room, ideal location. Incredible breakfast. Check in process is very long winded, queued for 40 minutes.

We were a little disappointed with our stay. Most staff (reception and housekeeping) were not too friendly. The room configuration was not convenient - barely had a window, closet location and storage was not efficient, bathroom setup was inefficient - no door separating bathroom sink from rest of the room. If someone is sleeping while another person is using sink or showering, they might get woken up. Shower stall extremely small. Shower door opens into sink area so if someone is in front of the sink and someone else wants to exit the shower, the person in front of the sink has to get out of the way. (Maybe these things only applied to the room we received.) These, along with some other minor things make this hotel not feel like a nice 4 star hotel: soap and shampoo were of low quality and soap dispenser near sink and shower did not work easily; breakfast had a lot of choices and variety but was not stellar. Bed and pillows and bed linen not too comfortable. We requested a double bed but got 2 twin beds. We understand that the hotel was fully booked when we checked in, but staff had a dismissive attitude when we tried to request a double bed even the next day. Lobby is lovely.

Beautiful great place to stay

Clean room, excellent breakfast, ideally located along the river and convenient onsite parking but a bit pricey. Only negative was the bathroom sink didn’t drain properly and maintenance wasn’t able to clear it up completely during our stay but manageable.

Good staff, clean hotel, convenient location.