A lovely hotel in a great location. Well appointed clean room

Very friendly staff. Excellent recommendations for dinner.

Fantastic breakfast options! Great room size for family stay. Easy location for getting around. Only slightly frustrating that I booked it on the basis it had parking but was told it was fully booked which we weren’t aware needed to be done, so had to drop luggage off and then find self-parking which was available close-by.

Very comfortable stay.

The bathtub was too slippery y and narrow, not safe at all

Hotel is well situated on the Grand Via. Parking is ample. Service is questionable. Breakfast is way over priced for the quality. The biggest problem, however, is the room. The temperature in Bilbao was warm and the air conditioner was insufficient. Even after requesting, they keep turning off the air conditioner. Every time we leave the room. Given the air conditioner is poor, it never recovers from the buildup of heat. Even after calling the maintenance, they’re just acknowledge that their air conditioner is insufficient for the challenge. The room itself needs maintenance and touchup. The wallpaper is peeling, the baseboard is rotted. The doors are chipped. having stayed at other NH hotels, I am surprised and how poorly this one has been maintained.

Excellent stay in a great location.

Very convenient hotel for staying in Salamanca

Very comfortable beds and room for 3 adults after a long day of travel.

Hotel needs to be remodeled. Lobby looks nice but rooms are worn. The water in our room stopped working the second day. Water coming out looked like coffee. The people at the reception were very unhelpful and we had to demand bottled water to drink. Finally contacted Expedia and ended up with a very nice supervisor of resolution who got us moved to another room. Second room, air conditioning didn’t work. They did get it fixed. Staff unhelpful and unfriendly.

Great location - was in Bilboa predominantly for the Guggenheim. We took a bus to San Sebastian after and very easy, walkable from the hotel.

Good location. But the hotel is very basic and a bit old

Very good

Paid for a room with two queen beds. The room I was assigned to had a strong bad odor, so they put me in a lower floor with single beds. Ask for a reimbursement, but for the answer that price is the same.

Smart, clean and well located near San Mames

Excellent! Great hotel with very convenient location. Closed to everything, walking or by public transportation.

Great staff - safe parking great food . Breakfast eggs freshly cooked for you Yum. Parking 25 Euro

Great place to stay, walkable distance from most tourist attractions in Bilbao.

Excellent spacious room, excellent full menu restaurant and breakfast. Excellent location within walking distance to Guggenheim museum in nice neighbourhood.

The staff was very kind and helpful. The rooms are a little bit crowded for three. But good overall.