Courtyard By Marriott Shelton

Explore Courtyard By Marriott Shelton
8,4
Very Good
From 951 reviews
Cleanliness

8,8

Room Comfort

8,8

Location

8,8

Service and Facilites

8,8

Traveler Reviews Courtyard By Marriott Shelton

Number of reviews per page
20
40
Top reviews
Lynette
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Close to everything, clean and friendly staff.
juan
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Only one thing,,, had a Fight 4 Floor Didn’t know why, I think some room loud music
Ashlie
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There were pet stains in the carpet in the room and bugs and stains in the bathroom.
Mary
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

One night at beginning of a longer vacation
William
icon-Leisure
Leisure
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was very friendly and the rooms were updated but the water pressure in the shower was terrible
Amy
icon-Business
Business
2,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Water pouring from ceiling at middle of night and wet me when I was removing makeup..it was flooded.
Wanda
icon-Business and Leisure Family
Business and Leisure Family
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The housekeeping lady was very nice , me and my family loved her.
Ladawn
icon-Business Family
Business Family
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

My priority was safety. This hotel is in a safe location. I always stay at the Courtyard because the services (front desk, cleanliness, laundry, restaurant…etc) is the best.
Terrell
4,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Toilet did not work
Debra
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

On our second night there was an event held at the hotel and the techno music went until 1:15 AM. Which kept us awake
Stacey
icon-Business and Leisure
Business and Leisure
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean, great staff, rooms were amazing- full kitchen and very comfortable
Samuel
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I have enjoyed previous stays at various Marriot hotels but this experience was not pleasant. My wife and I stayed for one night just for some alone time. The morning of check out about 9:30-45 while my wife and I were being intimate someone from housekeeping opened our room door unannounced. They slipped in and out quickly. We notified the front desk and asked to speak to management. We were told no managers were on duty and we’d be contacted later that day. While we were preparing to leave the housekeeper came back twice. The first time she knocked and after we answered she left. The second time she knocked and started entering the room until my wife stood in the doorway and scolded her for continually interrupting us. My wife reminded her that check out was at twelve and it wasn’t that time yet. All this said we had to constantly call the hotel because no one contacted us. My wife finally spoke to someone after two weeks of our stay. We are very disappointed with this particular hotel.
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Leigh
icon-Leisure
Leisure
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It’s the closest Marriott to my brother, but also a nice hotel to stay at. My family have been here many times in the past and will continue to stay here in the future.
Verified traveler
2,0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Frustrated: always stayed at Marriott never a poor experience until this one. Started with a noted request for feather free then when I called to confirm I was told that they saw the note but I didn’t call during the day to ensure it was done so it was an issue due to my late arrival and they could not fully accommodate my request. To add Insult to injury an item of mine went missing as I checked out very early I was told it would be noted but that I Need to call again in the daytime to ensure the day manager was informed. MOST disappointing part was I never received a single call I had to keep calling for updates and answers…. In which I was consistently told a manger was in a meeting or unavailable etc…. 12 hours later and MY third call I reached a manager who informed me this is uncommon but the housekeeping manager and team was gone for the day… he’d follow up the following day. Unfortunately I have higher expectations of a corporation the size of Marriott to acknowledge items stolen out of a room and a customer concern. A solid phone call to at least ensure it was being looked into… would have been appreciated. Customer service was not up to Marriott standards I’m used to, I frequent trips to this area I will no longer even entertain this hotel nor recommend.
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Jane
icon-Leisure with Children
Leisure with Children
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It would be gracious to provide complimentary coffee in the lobby. Many other hotels (Bonvoy) do, such as the one in Denver.
jennifer
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff at front desk were awesome. Very nice place to stay
Edwin R.
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff was awesome! Property was very clean.
Shiana
10,0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

This was a night getaway, the room was nice, the bed was comfortable. the pillows comfortable and uncomfortable at the same time lol. But the suite was great really nice to have the access to everything the room had. The girl at the front desk I believe her name was Michelle she was so amazingly amazing.
Lorreen
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We had issues with our rooms but that was taken care of by staff. Rooms were clean. Pool was fun for the kids.
Richard
10,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Excellent place to stay overnight. Fast check in and check out. The room was spotless.
Number of reviews per page
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