Nice welcome to the hotel and checked in via a buggy. Lovely pools, sunbeds / loungers and beach access with brilliant views. The room was very nice, good views and the properties were of good standard and well maintained. Easy to get around the complex. The Japanese restaurant and the lunch menus were of a very good standard with very tasty food.
The buffet food was however very disappointing - below average standard, bland, chewy etc so we often had to resort to the paid-for restaurants meaning our half board was a waste of time. For dinner at the buffet there are also no refreshments provided with these having to be paid for.
The service was also lacking, particularly at the pool and beach bar, where staff at the bars would refuse to acknowledge you while you stood there waiting. The waiters who walked around the pool area were much more attentive. Towels at the beach bar are also a long wait to get hold of.
Strangely at the beach bar, despite tables being available, we were told we could not order food and only drinks one evening.
Information on the app regarding opening and closing times does not align with reality, as Il Centro is in fact closed for dinner despite what the app says.
While staying there was also a wildfire nearby and although staff and locals did not appear alarmed, we would have appreciated some sort of message from the hotel to clarify their standpoint and any potential evacuation procedures.