Overall Ratings & Reviews Mercure Antwerp City South

Bathrooms need some refurbishing, maybe change the bathtub to an Italian shower?

Sewer gas smell on 8th floor

Shambolic, Rude staff, No cleaning of my room, no replenishment of water. No clean towels despite asking.

Helpful staff, very comfortable family room and great breakfast

Really pleasant and good night sleep , only in breakfast not much options,

The cashier at the bar was unpleasant, unmotivated and uncooperative regarding meal options. Everything else was fine.

This was our second stay at this hotel, it has been renovated since last time and it was absolutely amazing, we had a great stay, got a complimentary upgrade and received great service from the staff. Highly recommend this hotel when staying in Antwerp.

The room is great. I skipped breakfast which is outrageously expensive although it is the same as in the Ibis budget. Breakfast was outstanding until 2021. I'll be back.

Hospitality was overall were good. Although I must say I didn't really feel that welcome or seen at all. When I checked in, the male staff member was occupied with what I assume was friends. And kept chatting a little even though he attended me. Then after flickering keyboard and tapping the mouse several times he took another guest in between. I let all of this happen because I was not in a hurry, environment is very nice and clean. Then he excused himself to me, saying "those people are a little bit special". Okay, the second after a guest leaves its okay to trash talk? Female hospitality worker was completely opposite, service minded and have manners that few others do. Elevators are a prank, we didn't get stuck or anything like it. But during our short stay we had several comments with other guests as well.. Housekeeping raises the grade by itself. 10/10

The room was very big we've booked hotel very late easily checked in there was free parking the carpet in the room could do with cleaning the hotel is very close to the Motorway staff are friendly and polite didn't have time to use amenities.

Restaurant, bar and rooms are very easy to find, good structure... We don't like the black furniture in the room, because with the very little lights, it's difficult to find everything. Parking on site is expensive!

I know there are challenges in Antwerp - but the hotel staff were great, organised and helpful and we enjoyed our stay there thoroughly

Nice, friendly service. Convenient location.

The best way to describe the property is functional - it does the job.

Great place to stay. And wonderful breakfast. Overall great property

It's a perfect hotel, but breakfast is really overpriced, especially when you don't consider breakfast as the only meal you'll do during the day. Except for that, everything is tops.

Loved the clean room, comfortable bed, and bed comforter, as well as the amazing breakfast buffet!

love this hotel as easy access to son's college but also easy to get into / out of city centre. e10 by cab from Berchem station. Staff helpful, friendly. Breakfast a bit chaotic (but we should have got up earlier!)

Pleasant stay. Clean rooms with all needed facilities. Helpful staff at the reception. However, some misunderstandings with credit card charges. Because they charge you an even bigger sum than your stay is and the charge is still kept active even after checking-out and paying for your stay directly at the reception. Was assured that the charge from my credit card will be cancelled after check-out but it was not - needed to contact them once again. Would have been nice if they just explained the situation in details during check-in, instead of just telling that they need your credit card for a reservation completion, because such a big charge was an unpleasant surprise.

We knew when booking the hotel that we would pay to park at the Hotel but when we arrived we were told that there were no more parking spaces available. This was not noted on the hotel website or booking information. We parked on the street and our car was OK but it still was a shock. We brought almost all of our things into the room!!!