Overall Ratings & Reviews Heritage Hotel Lancaster

Very outdated and gloomy.

The property seemed a little dated, but everything was absolutely fantastic. Pool, staff, bar, restaurant, bed..... all great. Would definitely come back here.

Everything was nice

Nice and close to the Dinner theater.

Absolutely amazing!! The staff was exceptional!

It was old, tired, dark, musty. The sheets smelled like chlorine bleach.

Staff was friendly and answered any questions we had. The beds were comfortable. The bathroom was tiny but the water was the perfect temp every time we showered. There was shampoo, conditioner, and body wash mounted in the shower and makeup remover on the sink counter. The one thing that would've been nice was hand soap. My daughter got to enjoy the pool which was clean. There's even a 1ft pool for smaller children. It was a nice location with restaurants, grocery stores, CVS, and beer distributor nearby. The place was overall very nice. It is a little outdated but honestly I really liked it.

The hotel is very outdated. But it was very clean. The front desk staff was very nice. It's a good place to stay for a night or two.

Overall the room was clean. Our room however had a very musty smell.

It was very convenient for what we needed. It is a little dated but appeared to be clean. They get busy with kids' teams on weekends and it can get a little loud at times in the hallways.

Great stay. Nice room and property.

The hotel was very clean and staff were friendly.

Heritage was very clean. Did not have any odors. Bed was very comfortable. Single serve kpod coffee maker in room. Staff was helpful and nice. Restaurant on-site was excellent. Finally found a place in the area that I will definitely go back to.

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We had a great stay.

Staff was great and very hopeful

Definitely a bit dated, but it was pretty good!

This is a great place to stay when visiting Lancaster County. My stay was 3 nights (Fri/Sat/Sun) and it was very quiet each night, I didn't hear any noise at all except about 9 AM each morning. The beds was confortable and the room was very clean. Loxley’s Restaurant is excellent- I ate there each day, delicious food ! Our reunion was accomodated in a private room, which was perfect size and much appreciated! The front desk staff is very friendly and helpful and Housekeeping staff was also very pleasant. This is a great location to see Lancaster. We saw 5 covered bridges, several Amish horse and buggies on the rural roads and much more. Most of our reunion attendees are from Lancaster County and it was a wonderful trip, great to see Lancaster again !

I used to love to come to this hotel. But not now. It looks run down and furniture by the lobby old and dirty. Breakfast was not the quality it used to be.

Ok