Beautiful room, lovely stay

Clean rooms friendly staff

The room was amazing and the staff were very helpful.

All of the above

I was booked in an adjoining room. The family in the other room had a baby that screamed in the middle of the night and very early in the morning. Why would they place 2 adults beside a young family.

The room was 24.5 C and we weren’t able to cool it off. Turning the thermostat off and opening the window caused the heater to turn on more. The elevators take an eternity and are completely full when they arrive at your floor. The shower pressure is also terrible. Hotel really needs some upgrades. It’s convenient but we won’t be staying here again.

Room was very clean. Would have been nice to be able to see TV from jacuzzi. So nice to be able to shop and go out for supper without having to drivr

Shower had long black strands of hair stuck to shower stall for 3 nights we stayed there. Lobby bathroom was filthy and sink tabs were loose with inability to get water temperature to a warm. It was either hot or cold. Shower temp ok Mattresses were lumpy and truly this place needs upgrade and an overhaul. If it wasn’t for the perfect location I would not go back

Room was a little dated but clean and comfortable. All staff we dealt with were very courteous, cheery and helpful. Staff were 100% The last morning we woke up with no hot water and they compensated us appropriately for that.

A very clean room, NO DIRTY CARPET ON THE FLOOR. Good beds, clean bedding, nice pillows. Staff were always respectful and helpful. Restaurants food and drinks were great

No hot water. Couldn't have a shower. When i asked at frint desk, nothing happened. No help from staff

The room was great. Staff was good. All was well

No hot water on arrival wasnt told about the hotel not having hot water and water was shut off for 5 hrs the next day we didnt get hot water tell the second day in

No hot water on the first night then no water the following day was forced to take a cold shower after traveling for 2 days then when checking out they tryed to over charge me 250 dollars.

No hot water

The first night we lost sleep all night because the smoke detector batteries in the adjoining room were dead and the detector was beeping all night. Despite phoning the front desk numerous times it wasn’t rectified till 5:15 am when 3 security guards entered our room to investigate. It then took them another 30-45 mins to change the batteries (needed to go to the lobby to get the key to the room, then needed to go back to the lobby to get batteries). Then at various times during our four night stay, only one or two of the four elevators were working. On the Friday we got a notice that the water was being turned off from 11am to 4pm. It was very inconvenient. Front desk staff were friendly enough. Not sure if I’d stay here again.

Still didn’t get my damage deposit back

The people in 821 had a party till 3am. I had to call security 3 times and it’s never helped anything. It’s the worst night sleep I’ve had in a hotel. Very disappointing night. Maybe don’t put families next to a room full of young adults.

Yes

Bathroom was spacious and fancy! Jacuzzi was amazing!! But the bed was the shitz!! Duvet had a stain, took almost 30 minutes and an intense Phillipino ladyy to get a clean one.... The bed itself was harder than a rock, and the lady at the front counter reminded me that some people like that!