Rooms were spacious and comfortable . Floors could be cleaner.

We had a great stay in the Polynesian room. Staff was great and helpful room was clean and amenities were awee we some

Good location staff could have been more helpful by informing us that construction would start at 6:30 am… we were also missing a battery in tv remote

Stayed only 1 night (child had a birthday party at galaxy land) so we choose to spend the night. Hotel was clean, staff were friendly and helpful, and easy access to the mall (restaurants, shopping, and close to the birthday party event). Stayed in a regular room, not the fantasy suites, but bed was comfortable and room was a good size for 4. The only complaint I had was the air conditioning in the room wasn't working well. Sometimes we had cool air, sometimes we didn't.

Expected more from the price, good location and the rooms were clean.

The floor hasn’t been washed in a long time. Very dirty. The a/c doesn’t work properly.

It didn’t give off a good experience

Fast easy checkin, room spacious and inviting

Breakfast presentation was good but bread for french toast was old. The room was dustry my husband keep sneezing.Nothing special with the theme room.

The rooms are bit dated but it is attached to the mall so very convenient

We rented a basic 2 queen room. A older looking room, but very spacious and clean. They have removed some of the rugs out of the rooms and replaced them with planking. Very nice. Price was average for a Friday night.

The TV doesn't have YT, Netflix and Prime. No microwave

For convenience of location to be able to shop, see shows, swim, skate, and all dining experience it is excellent .However walls are paper thin and elevators for the past couple of times we stayed seems to be a problem with longer wait times.

Upgraded to theme room for free

The property was pretty run down. The bathrooms were tiny and dated. We were disappointed because we weren’t informed at all during our booking or even A heads up closer to that the water was going to be shut off on 2 out of 3 of our days from 11-5. Valet and the bell men were amazing and very helpful. One positive is that it’s attached to the mall and convenient. 1/2 the water slides weren’t in use due to construction and active sawing of the concrete under the waterslides which made a haze and a loud pitch whirring noise on top of all the noise of the water slide and kids screaming. Galaxyland rides weren’t all open because they didn’t have enough staff. And it was dirty and construction everywhere….. a bit disappointing….

Ate in the restaurant it was lovely

The room met our needs very well as a party of six.

We were there for 4 nights and didn’t have hot water for the who stay, paid extra for a jacuzzi for the grandchildren and with no hot water we didn’t use it once, is that planned by the hotel??

The room was never cleaned by room service. Once again elevators were broken and consistently have been every single time I’ve been there. (4x) Jacuzzi was incredible.

Love being in the mall