Clean room, poor facilities, not nice staff

The room was quite small, with very little unpacking space (no drawers), so we largely lived out of our suitcases for the three days we were there. We came back in the middle of the first day to find the doors were locked: a sign on the door told us that access was via reception of the hotel next door. On making our way through the dimly-lit ground floor public areas, we discovered no electricity anywhere in the hotel, so of course, the lift was out of order. Using the stairs wasn't a problem for us, but it would have been for someone with disabilities or with small children. Possibly this was due to a local issue, but we never found out. Though we didn't have any repeat of the power problem, we did come back to find the front doors locked a second time, with reception in the dark and unstaffed. In general, there was a feeling that it was all very Spartan and understaffed. Housekeeping service was excellent.

Quiet, clean and fine for an overnight stay on the way through.

friendly breakfast tasty town very pleasant and relatively central for the nomandy beaches

Smell in room.

Will stay here again. The breakfast buffet was a nice addition.

I like that the Sunday market was right on the doorstep.

Excellent location for spending time by the harbour

This hotel, does exactly what is says it does. Great hotel for its price point. Would recommend.👍

Such a pity there is not any tea or coffee in the room Something we usually experience in other ibis hotels

Could have done with tea making facilities in the room for the early morning cuppa

I had an extremely disappointing experience at this hotel. Upon arrival, I was immediately charged for breakfast—despite not having eaten it and explicitly stating that I did not want it. When I raised the issue via email, I received no response. Furthermore, despite requesting a meeting with the manager, I never heard back, and no explanation was provided. The receptionist failed to understand the issue entirely. At check-out, I had to prove that I had not consumed any breakfast during my stay and that my credit card had been charged without authorization. The level of negligence and lack of accountability was astonishing. Additionally, access to the hotel in the evening is only possible through the nearby Mercure Hotel, which is not clearly communicated. When I inquired at reception about whether the bar was open, I was met with a shockingly rude response. Instead of a courteous answer, I was told that if I didn’t like it, I could go into town and find a bar myself if I wanted a soft drink. I find the receptionist's attitude and tone completely unacceptable. Overall, my experience at the Ibis Hotel in Caen was overwhelmingly negative, and I strongly advise others to avoid staying there if possible.

Room was tiny. Limited storage.

Price was right. Off season. Very small room with two twin beds. Sufficient to sleep in. Not sufficient for sitting in. Nice lobby with shared space with Mercure hotel. Amy was super helpful. We walked right next door to great restaurant. Le Bustrodome was recommended. Excellent food and service. Underground free parking too. Great find.

Very nice grounds, room clean, main desk very nice

Very convenient to all the historical sites, shopping and restaurants. Very walkable.

Good location, very clean and pleasant staff

Friendly helpful staff. Good central location, secure underground parking(at extra cost)very useful for the motorcycle, had a good 3 days, thanks

Lovely hotel. Extra friendly staff who spoke good English. I asked for an iron and was given one straight away. In the middle of the city by the port. Perfect for exploring and shopping. I will be returning and have already recommended to others.

The hotel is right in the centre of Caen, convenient location close to restaurants and bars. The room we had was quite small, but clean and comfortable. There is parking under the hotel so very convenient but its expensive, the spaces are small and we couldn't open the car boot fully with the low ceiling in parts of the car park.