Overall Ratings & Reviews Plaza Sao Rafael Hotel

Plaza são Rafael used to be a high standard hotel in Porto Alegre. It is sad and disappointing to see that the rooms are very outdated. AC doesn't work well, WiFi is very spotty, tv is not smart, it is very small and has terrible reception of the few channels available. It seems the cleaning standards are lacking I was in a non smoking room but there was a cigarette butt sitting on the window during my whole stay. Elevators are noisy and old and the breakfast is good but not near impressive as it used to be. I had a capeletti soup from the restaurant and it was tottaly bland.

Was ok, just kind unsafe when night fall

Comfortable, good facilities and good service.

Well located. Great service.

Good hotel but craving for a refurbishment .

Terrible service at the restaurant. Rude staff and poor food . It used to be a 5 star this hotel.. those days are over.

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Excelente hotel

Friendly staff at reception made us feel welcome. Rooms are ok in need of updating. Nice breakfast.

Good hotel

There were no bell boy to take my luggage upstairs to the my bedroom. I had two large Samsonite bags plus hand luggage, and I had to do it myself with an airport trolley. It seems that all bell boys have been fired during the pandemia lockdown and new ones have not hired yet. It caused me a lot of trouble.

Great staff, location, clean gym, pool competitive prices

Better than anticipated. Clean comfortable and good bar and restaurant

Hi the hotel is getting old need a restauration asap. The people on the parking was a mess when a lot of people were leving at the same time. Wasn't prepare for the lot of occupancy during COPA AMERICA and they should be as this is a know event.

Beds extremely hard, not enough towel, ac doesn’t work very well, old carpet.

Great location, in the old city center. Friendly staff.

Very good breakfast

Clean and tidy. Good position for restaurants and only 20 minutes from airport

Let me start with the good. Check in was fast. The lobby of the hotel is really pretty and builds expectations for the room which it could not live up to. The room was large but the carpet in the room had seen better days as well as the beat up 1970’s furniture. The bedding was nice and the sheets and pillows were very clean. The bathroom is not visually appealing and the corner shower sprays water all over the floor. The toilet has a very strong flush that threw water on the floor. Also you hear the constant sound of other toilets above and next to your room flushing. The 2 worst things were the overnight staff and the nonexistent WiFi. If you need to be connected to the internet for business or entertainment (and who doesn’t) avoid this place at all costs! When it worked it’s best I could read 2 emails between the WiFi dropping out. At its worst there was no signal at all for many long stretches. I called to complain but nothing changed. The 2nd big problem I had was with night staff trying to order room service. There are no restaurants in walking distance at night so I thought I would order room service. The hotel had no one in room service or the front desk who spoke English. The menu (which I had to go to the front desk to get) was in Portuguese and English so you would think they could take an order in English. Wrong! 5 phone calls 3 visits to my room from 3 different people who could not take an order in English and 2 Hours later went to bed hungry.

Nice hotel. I don't recommend to walk around the hotel in the evening.