Traveler Reviews DoubleTree by Hilton Cheltenham-Cotswolds
Number of reviews per page
20
20
40
40
Top reviews
Lucy
Family
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Breakfast wasn't well stocked, swimming pool was OK but the showers weren't working in the changing rooms and the changing rooms were dirty.
Rooms were clean
Sharon
with Partner
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
They do not cater for disabled people and we found the staff not helpful.On arrival nobody told you where breakfast was and evening meals were.
We had to walk round the road way to get breakfast as my husband finds it difficult to do stairs our room was up a flight of stairs so once he was down he stayed down.I don't understand why there is not a lift.Would not recommend this hotel to my friends.
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Lynne
with Partner
10,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Lovely room, no noise from other guests.
Breakfast was fantastic with everything all diets may need
Khrys
4,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Very grubby carpets, room smelled musty, decor weathered. Over priced and very disappointed and will never stay there again
Carl Spencer
with Partner
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
First room over looked aircon units and smelt damp so changed rooms. Asked for firmer pillows and was offered bath towels instead. Finally got it right. Breakfast was great. Good choice and hot. Toaster as always one side brown the other near burnt. Bar staff excellent, fast service and friendly. The main dining room is another story. Asked if they had a table as we hadn't booked and was left waiting for 10 minutes. Left with no response so pretty poor. Ordered room service but so far down the corridor ot was barely warm. I general good hotel
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Chris
Friends and Family with Friends
10,0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Great stay thank you, breakfast was lovely and the staff were very friendly
Hariharan
2,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
When we checked
Andrew
Business
10,0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Place was very nice, and the breakfast was good
Elaine
with Partner
8,0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Didn’t have breakfast, the rooms are lovely but there’s no lifts and everything is spaced out it was lucky we could park near our room and use the fire exit
Stephen
Friends and Family Family
10,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Very nice and comfortable , staff were very pleasant
Bina
10,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
It was a great stay and very well presented with a good selection of breakfast, bar food and drinks. The room was clean when arrived and staff are very friendly. Would recommend the hotel and I would come back. The room was a-bit small than excepted but overall a great experience! Thank you
Andrew
10,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Grear stay
Mani
10,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
B
Oliver
with Partner
10,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Lovely hotel, staff were extremely helpful and the facilities were brilliant. Will be back again!
Julie
with Partner
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Lovely room. I don't like coffee bags, they are so weak. Facilities good. Bathroom tiles need grouting bleached. View not bad, I did expect a better view for a deluxe room but it was perfectly ok. But overall, very good stay and I would definitely stay there again.
Shaunna
8,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Breakfast was lovely! Room was a little dated and not too functional. The kettle was on a table but if you wanted a tea/coffee you had to put it in your bedside table as there were no plugs anywhere else in the room! The bathroom had a sewerage smell which wasn’t great. Pool area
Rodney
8,0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
It was clean good location good facilities staff friendly
deborah
with Friends
8,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Breakfast excellent. Gym and pool area great. Staff lovely and very helpful. Rooms very clean. A few simple issues like no soap in the shower dispenser, light bulb by bed missing. Safe not working. All small things which should have been checked when the room was cleaned.
Communal bar area was not very clean. Saw an old slice of lime on the floor by patio doors and it was still there the following morning. The breakfast tables were not clean underneath ( the centre leg) it is a nice hotel just needs a little more attention. Sound proofing very good.