DoubleTree by Hilton West Edmonton

Explore DoubleTree by Hilton West Edmonton
9,0
Exceptional
From 1.259 reviews
Cleanliness

9,0

Room Comfort

9,2

Service and Facilites

9,2

Traveler Reviews DoubleTree by Hilton West Edmonton

Number of reviews per page
20
40
Top reviews
Stephanie
icon-with Partner
with Partner
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice hotel. Checkin / Checkout easy. Property and room were clean. Beds are comfortable.
Jacqueline
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is fabulous, the staff is very friendly and helpful and the bed was exceptionally comfortable. The buffet breakfast was spectacular!
brenda
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We booked a suite, which was great. There was lots of parking and felt safe. We were unfortunately booked at the hotel at the same time as some youth ball tournament and there were lots of noisy kids in the lobby etc. Not the hotels fault, but not ideal for us. Not a great spot for walking places, but was easy to get to. We would stay there again.
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Ololade Charles
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Had a terrible experience on my first night. My wife and I was in our room around 10:30pm when 2 ladies opened the room door with the keycard. They gave them the same room number that has been booked and lodged. How else do I define how safe that was?
Ilana
icon-Family
Family
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room itself was spacious, comfy, and well kept. The whole building is a bit dated and the property itself is in a desolate, industrial area. But we were very cozy and slept like rocks, so no complaints! Staff was helpful and friendly.
Leo
icon-with Partner
with Partner
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, comfortable beds, friendly staff and good restaurant.
Hamza
icon-
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Disgusting rooms and horrible breakfast
laurie
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

great location
matthew
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

very good experience, got upgraded
Cameron
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great breakfast
Jan
icon-
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very kind staff, very appreciative of their hospitality
Tammy
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was a nice place and comfortable.
Mona David
icon-Business
Business
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Used all the facility as I stated there for conference and was great. Will definitely recommend the location.
Colin G
icon-with Friends
with Friends
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

A very nice stay. Very quiet. Rooms are VERY small.
Matt
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was wonderful, clean. Great stay
Erin
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This experience was completely unacceptable. We were traveling to Edmonton when we struck a moose on the highway. What followed was a genuine emergency—our son ended up in the hospital, and we were forced to completely change our plans. We immediately contacted the hotel, explained the situation, and the manager assured us that a refund would be issued due to the circumstances. Since then, the hotel has gone silent. Calls and messages have gone unanswered, and they are now refusing to honour the commitment that was made to us. A business is defined not by how it treats guests when everything goes smoothly, but by how it responds when families face a crisis. In our case, there was no compassion, no accountability, and no integrity in following through on what was promised. We were dealing with a hospitalized child and an unexpected emergency, yet the hotel chose to ignore us and disregard their word. Potential guests should be aware of how this property handles serious emergencies. Based on our experience, promises mean very little once they have your money. Beware.
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Annemie
icon-with Partner
with Partner
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great Hotel! Very friendly staff! Coffee in the room would have been nice but overall the stay was great! 😊
James
icon-Family
Family
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Being convenient for dinner theatre
Christopher
icon-
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Met expectations
Priscilla
icon-with Children
with Children
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is pleasant, appealing, and clean. Ample parking, a restaurant, and a bar on site
Number of reviews per page
20
40