Overall Ratings & Reviews Mercure Grand Hotel Biedermeier Wien

Very helpful and accommodating staff. Offered to store our bags for us after we had checked out as had late flight home. No rush to collect them. Breakfast was exceptional with a wide variety of choices.

Loved my stay! Was only here for a night but will definitely look this hotel up again if and when I come back to Vienna. It was in a great location, very clean and comfortable, and staff were super friendly. I didn’t eat breakfast or at the restaurant here but nonetheless I loved my experience here!

Very nice hotel nice helpful staff great location

The hotel is good, but it would have been nice to have some renovations. But in general, it was confortable and the rooms were spacious. The staff was friendly. The location was also good for my needs.

An overall nice experience!

Close to AirPort Express train if you need to get in and out of the city. Clean, comfortable and quiet.

We thought the setting in its own alley was unique but poor timing on our part meant we arrived whilst extensive external repairs were underway. That said hotel was quiet and comfortable and staff very attentive. Would stay again

Good: Location is near train station. Hofer supermarket and Chinese food are near the hotel entrance. Staff are nice and polite. Bad: Older hotel. We killed many bugs in our one night stay. I was so afraid the bugs would go into our luggages!!! Handsoap in the restroom was empty.

The hotel is a little dated, but everything in the room was spotless and worked well. I liked the firm mattress, but the pillows and duvets were very flimsy. Breakfast was good and had lots of options, even for the picky eaters in our group.

Although the staff was extremely friendly, it doesn‘t make up for the fact that this hotel needs an update and make-over. The general atmosphere reminds you of a good hotel in the late 80s. There are some nice updates (like the nespresso machine), but in general, the rooms are frayed at the edges.

Close to Vienna central station for train to the airport. Convenient and walkable to many Vienna attractions. Hotel very clean and comfortable with very helpful staff and excellent buffet breakfast.

Three night stay , absolutely wonderful , loved everything about it . Staff so friendly and professional , bedroom cosy and comfy and everywhere immaculately clean, breakfasts delicious . Very good value so don’t expect top notch modern bathrooms , but the whole stay was such a treat . Right near the station for the airport train and underground directly to the centre , although we enjoyed the walk - not far. Throughly enjoyed ourselves .

Dated building, and elements of the otherwise lovely room were a bit shabby (surface chipping on side table, lamp that was broken and held [badly] together with tape, floppy shower head). Daily cleaning was excellent. Poor ventilation in breakfasting meant our clothes tank of cooking smells which is not acceptable! Floor staff were very pleasant and helpful. Good central location close to CAT transport and places of interest.

This is a charming boutique hotel with very cozy rooms, very clean, with everything you need for your stay. The hotel is very close to the main street of Vienna - Kartnerstrasse and we walked every day from the hotel to the city center. And there are so many shops around the hotel… We have spent amazing time!

The staff very helpful and friendly

The hotel is within reasonable walking distance from the old town and taxis are readily by just asking at reception. They have a sensible attitude towards housekeeping and the rooms and common areas are kept clean. Our only one issue was that the restaurant and bar were closed on Christmas Eve owing to a private party. We had not been advised of this and it left us in quite a predicament.

Easy check in, nice location convenient to public transportation options.

Cozy hotel, convenient, friendly staff, clean, and a great breakfast buffet.

Room very small, positioning of shelving behind head a strange choice as had to arrange pillows to prevent banging head while resting. Housekeeping noisy from early so no chance of a lie in, and knock repeatedly despite the fact we said we did not need Housekeeping to reception. Expensive stay for what it is, not value for money

I have stayed in this hotel a few times and it used to be ok. But now this hotel is falling apart. The heat in my room didn’t work. First, they gave me an electric heater instead, but I was worried about fire hazard, as the heater could only be on or off without temperature regulator. So they moved me to a different room, which took forever as the heat didn’t work in several other rooms either, so they had to find one where it actually worked. The bathrooms need to get renovated as well. I almost cut myself with a metal piece when trying to regulate the water temperature in the shower. It also seems like the rooms aren’t getting cleaned thoroughly anymore either, they were very dusty and the water glasses were completely dirty and disgusting. I asked for a price reduction because of the heat issue but they weren’t willing to do that. This was certainly the last time I stayed at this hotel. For $250 a night I expect more. Very disappointing.