Comfortable and relaxed atmosphere

Poor customer service

Excellent large sized airy room.However the room was not serviced the whole of our 4 day stay. (hotel policy.) Whilst this added to our privacy, we had to ask for tea and coffee refills.and toilet paper etc.This should be the minimum daily service. Staff however were friendly and helpful.

Slightly dated but very clean. Ice machine in the corridor was really welcome. Food in the restaurant was great and reasonably priced. The gym was well stocked but would have like to access any hour as with going out for the day means it's shut when you get back

Excellent stay no complaints

Liked the fridge did not like that room wasn’t cleaned every day. I am on holiday so I need a clean room. There was sand on the floor as we had been to the beach! Ran out of loo roll during the night! Had to request bin be emptied! Had to request towels a lot . Swimming pool was nice. Room was boiling air flow was poor

Great!

Nice stay room.was.a.bit dated but apart from that it was fine. Staff were lovely

Breakfast was good, i did not have a beach view which was disappointing and overlooked a car park which was not great. The room was clean

The hotel is very clean and well looked after the staff were very helpful and friendly and it is a beautiful view of the beach if you get a sea view room.

Quiet room. Nice pool

Had a massive family room looking onto sea. Not much noise from the road. Staff friendly

Will definitely stop there again on my travels nice large room,friendly and helpful staff and a good breakfast for £10

Great location for Seaburn beach

Easy check in helpful staff Lovely leisure facilities and Jo who runs that is great Bar staff great Room lovely, clean and spacious, house maid staff friendly Location location location is great opposite beach, next to restaurants and bars Breakfast wide choice self service Kawala restaurant we didnt use this time as on flying visit but recommended as ate in their in past Reception staff especially Kathryn so helpful

Spend Easter weekend there and place meet my expectations.Very close to beach,superstore 5 minutes away from property.Check in and out very quickly and smooth.

Rooms could do with a bit of a refresh but mine was perfectly clean and huge. Bed was really comfortable and temperature was comfortable…there was an additional heater if you needed it. Had a mini fridge which was good (ice machine in the corridor). Only odd thing was that there were no plug sockets anywhere around the bed(s) so had to leave phone charging over the other side of the room.

Clean room

First room was in the new building,but we got moved as 356 wasnt dog friendly ?? We stayed in 358 in february for 2 nights with our dog so couldnt understand this , we asked for dog friendly and a sea view . Put us in room 131, this was in the basement ,room smelled of urine and the window had no sealant the wind howled through , we asked to be moved and also for a sea view, the girlon reception said there wasnt any, she was grumpy and un helpful. We were then given room 119.with a view of the carpark. This was very old and a cold room , the duvets are thin and could do with replacing , we stayed for 3 nights and made the most of it, we noticed sea view rooms empty near our room, but didnt feel we could ask the reception again after the frosty feeling we got from the girl on there . We ate in the hotel for tea with the dog we could only go on the tiled area 4 or 5 tables it was very cold in this area as it was near the main automatic door out of the hotel. Swimming pool was warm , sauna hot tub and steam room were hot , towels exchanged for fresh when you leave. We will stay here again as its a good location , but hopefully with a sea view room.

Room only