Best Western Chula Vista/Otay Valley Hotel

Explore Best Western Chula Vista/Otay Valley Hotel
7,6
Pleasant
From 1.389 reviews
Cleanliness

7,6

Room Comfort

7,8

Service and Facilites

8,2

Traveler Reviews Best Western Chula Vista/Otay Valley Hotel

Number of reviews per page
20
40
Top reviews
natesia
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is right off the fwy which was nice. I think its a bit over priced for what you get. Rooms are nice. Didnt get hot water in the shower.
Erin
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They had the pool shut down, which is the reason I chose this location specific
Maria
icon-Business with Partner
Business with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice person at check in.
Tim
icon-Leisure with Children
Leisure with Children
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Check in took way too long. We were the only ones in line and it took 20 min. They had no AC in the lobby so it was like 85-90 degrees and lobby employees had a fan pointed on themselves. It was that hot. We got to our room and the carpet was stained everywhere. Like there had been a party and everyone dropped wine everywhere. Asked for another room and got one w one big stain on carpet and settled for it since check in kept taking so long. Its right next to freeway so you hear it all night. First morning we left fo sesame place and i asked for housekeeping for new towels and to change our bedding. Got back from a long day to the same room w my dirty towels still there. I called again to please give us new tiwels at least since they said housekeeping left. They said sure. 1 hr later i send my husband to the lobby to get the towels since they never came. He says oh yea room blah blah? Yea he said he was about to take his lunch break so he got sidetracked and forgot about us. This staff doesn't give a crap about you or their jobs. As we leave so crack head w a bat talking to himself walking by all aggressive while i have my 1 and a half your old with me. Never again.
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Carlos
icon-Business and Leisure Family
Business and Leisure Family
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nothing
Jasmine
icon-Business and Leisure with Children
Business and Leisure with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff, very comfortable beds, gas station right next door! Breakfast was great(amazing coffee). Close to Walmart. Will stay here again when I visit Cali
alicia
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

everything was nice and clean the area was good and the desk erson when we checked in was very helpful
WENDY
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall good. Just the bathrooms were too strong smelling like Clorox and there was no dining area.
Thierry
icon-Leisure
Leisure
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice property clean. The only complaint I have is the noise, walking upstairs woke me up as well as people leaving for work at 530 am
Rudy
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good location just some downside errors , someone tried getting into our room as hotel gave someone our room to someone else ! Luckily none of us were getting changed or anything . Key to the door keeped locking every night had to go into lobby to get a new one overall good location just some hiccups..
Giselle
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was a nice stay! I was sad to find out that the pool was closed, but it’s understandable there was some construction going on.
Dave
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The pl e is great they are doing a lot off up great it looks very clean great job on keeping it clean 👍
MARTIN
icon-Leisure
Leisure
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Carpet in my room has two major satinado, it looked awfull
Robin
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room
Carlos
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Water pressure in shower and sink very good.
Verified traveler
icon-Business
Business
4,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Regadera rota. Buena ubicación Olor a humedad Check in rapido
Lucia
icon-with Children
with Children
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean sheets, room was okay, but only one bath towel available for a room for 4 not good.
Paul
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hhj
Press
icon-Leisure with Children
Leisure with Children
4,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Property was under construction, which was not mentioned to us.
Laura L
icon-Business and Leisure
Business and Leisure
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel having construction and no visible sign to check in. Poor lighting.
Number of reviews per page
20
40