Overall Ratings & Reviews The Marco Polo

Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.

Room spacious clean

You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.

Very noisy, no hot water, tepid at best. No housekeeping,we were responsible for attaining our own clean towels, emptying bins etc. Staff were very friendly though

Clean, quiet and comfortable.

Missing the small details which you take for granted at all other motels. Staff were lovely but given the amount of other options in the area, I wouldn’t stay here again.

The staff were very friendly and welcoming. The room was amazing. Will stay again.

Top property with friendly staff. Highly recommended

Would stay here again

A very good hostel, thank you

we booked the Marco polo for a quick overnight stay in mackay for a function. arrived late in the afternoon and check in was no problem. after returning to the room later that night there was no hot water at all in the shower , i called the after hours number 3 times and was on hold for a total of 25 minutes and never spoke to anyone it was after mifnight by this stage so we went to bed. in the morning the same thing no hot water so we just left. I even paid the extra for the Deluxe room and regrett even staying there at all. since staying i have read other reviews that say the cold showers are a common occurance. this dampened the entire stay particularly after attending an outdoor function on a very cold evening. will not stay again. the room was clean , amenities good and the lady at reception friendly but the no hot water issue left a bad taste!

Convenient on the Highway

The staff are super friendly and easy to reach.

Nice and close to the city which was great for us

The shower water temp could have been a bit warmer

Whilst the room was clean and tidy it fell down on comfort. There were only two pillows in the room and there was not a wardrobe or cupboard to hang clothes. The hot water was barely luke warm and too cool to have a shower. The rule book is very unfriendly and talks of ‘fines’ if you do certain things!! Whilst it was not terrible, with so many other options nearby I would not stay again.

A welcome sleep to break up a huge road rip

Policy Over Integrity – Disappointed. I called ahead to inform the property that I would be arriving at midnight due to travel. After introducing myself, I my call was answered with a dismissive and rude response. The staff member confirmed my booking and instructed me to call a number upon arrival to receive my key. Upon reaching the motel, I realized I had mistakenly booked the wrong date, and the property was fully booked for the night. With no alternative, I had to sleep in my car. I immediately contacted Expedia to request a refund and was advised to reach out to the property directly. When I called, the same staff member blatantly lied and redirected me back to Expedia instead of addressing the issue. As someone who has managed the largest accommodation in Queensland, I understand policies regarding cancellations and refunds. However, my incorrect booking was still five days away, and rather than providing honest and transparent customer service, the property chose to keep my money and mislead me. This is not how guests should be treated. I hope the small amount of money retained from this situation is worth the damage done to your reputation. I would never recommend or return to this property.

It was a lovely room with a comfortable bed but I was surprised that I had to wash up dishes before I left. There was no cupboard and only 2 pillows on the bed that were very low and soft. Usually there are more if you need them.

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.