Overall Ratings & Reviews Extended Stay America Select Suites Richmond Innsbrook

Nice and clean

Thank you to Expedia for helping me obtain a refund from this hotel are we had to leave during the 1st night due to the conditions. Checked in at 5pm, then left to go to a funeral viewing, when we arrived back to the hotel later that night, the front desk was closed -no staff working the overnight. The room had a kitchen, but there were no kitchen supplies - apparently you have to rent those at the front desk. There was not a coffee maker, or cups for water, or even an ironing board and iron. There was a TV, and 2 beds, but no chairs, no decor, broken lamps, no clocks, outlets that didn't work, etc. The bathroom had 2 towels and 2 washcloths, even though we had 4 people listed on the reservation. No hand towel, no shampoo, no soap. There was a very tiny amount of toilet paper on the roll, with no back up toilet paper, the tp was gone after 2 people used the bathroom. We were on the ground floor with no way to lock the window. Had noisy people in the halls at night and more than one trying to open the door. The smell of weed was so strong we had to put our heads under the blankets, all of our luggage smelled of weed when we returned home. During the night the roaches came out, after killing multiple roaches, we packed up, left the hotel, sat in our car until morning and refused to spend another night there.

Yhe nicest thing about the property was rhe staff other wise the conditon of the room and the surrounding area was simply nasty

There were roaches in the room

I booked 3 rooms for me and my coworkers. Each room had roaches! Management didn’t help. Poor attitude so we booked a different hotel.

Good

Nice

The price was okay and room was clean

This extended stay is by far my favorite. The manager is great and very helpful at what he does for this property. I recommend this home away from home to anyone 10 out of 10. Thanks

hotel is budget friendly, the building is old but room and staff are good.

I had a good stay at this hotel and staff was really nice

Clean hotel and the staff was really nice.

Upon arriving at the establishment, I felt a bit out of place. I encountered the night auditor, who expressed concerns about my reservation and mentioned that my room would not be available for an hour. I patiently waited outside for a full hour, as there was no one at the front desk to assist me during that time. It would be beneficial if the staff could enhance their communication and ensure that guests receive timely updates on their reservations to improve the overall experience.

Bugs everywhere! There was a hole under the counter/kitchen sink. There was hair and dirt (I think) in the shower/bathroom floor. There was a bandaid over the peephole on the door. The entire second floor smelled like dog urine. Walls are paper thin, you could hear what the next room over was talking about as if they were in the same room. When confronted, management refused to rectify the situation or issue a refund. Was never offered a different room or any kind of fix. Will post pictures

Infested with roaches

Very convenient location

I must say with all honest this was a very comfortable and pleasing stay staff treatv customers as a priority and was very king when comes to accommodations ....T.ALLEN

there was no coffee maker no dishes,cookware, or utensils

The room was clean and quiet

Nice quiet location…Great staff