Overall Ratings & Reviews Comfort Inn Hoffman Estates - Schaumburg

Close to where I needed to be, no flexibility in checking out, charges made upfront without the possibility to check out earlier

Hotel was awful! Front desk girl at check in was rude! I was there with my two teenage daughters for one night and was told I had to pay an extra $25 for a third person?! For a regular hotel with two double beds? An outdated, unclean bed at that! There is nothing on the expedite site or the website about $25 extra if more than two people. Not to mention, we got into our room and there was trash in the trash can when we got in there. Not just one little things but big soda cups and tissues and things.

Didn’t get housekeeping service during my stay or clean towels

I didn’t get house keeping for the days I stayed or clean towels

Soundproof rooms; false. Heavy-footed upstairs all night long, floor squeaked until 2 am. Pet-friendly; false. There is only one trashcan outside in the front of the building. They do not recognize legally protected Service Animals. They don't offer room service the first day - but heaven forbid you have a Service Animal - they tell you to leave the room with your dog for room service whether you need it or not... They won't let you stay in the room while they clean it. Friendly staff; false. Rude, rude, rude. Attitude from the l start... Look. If you need a hotel, pet-friendly, no hassle - stay across the street at Red Roof Inn Plus... It's not as roomy, but what difference does it make if you have to call the police to keep the racist front desk from harassing you... Just to double book at Red Roof to get some peace and quiet anyway. Shocker, this is a sanctuary city... With only a handful of cars in the parking lot, the hotel is all lit up at night after the duty van returns. Do not give these foreigners your hard earned money. Go Red Roof... Even the officer agreed!

Stay away!! Disrespectful hard bed bad shower

Excellent service, staff and accommodations. The gentleman and ladies who work the front counter are great and very friendly and helpful. The room was perfect. Thanks!

Everything is very 😊 good.

Ok

Great people working there front desk young lady very friendly and cleaning lady's very helpful.

Check in and was a smooth process, everything in the room was clean. Bed was very uncomfortable, very still and I personally couldn’t get very comfortable. Breakfast was good with a decent variety.

had to change room due to the lights not working. Moving items from one room to another room wasn't fun.

Clean, well-maintained. Shower water could have been a little hotter - l like it steaming hot.

Good stay for price.

I was there for one night and it was fine

The room that was given to us 119 was across the front desk. And we can hear the ringing if the calls and the people commig in ad out and then the only elevator was next to the room and could hear the elevator constantly moving up and down and people getting in and out. It was so noisy. We asked to be moved, But only if we paid 95 dollars on top of the 130 we paid. We left 20 min after we checked in. Make sure you opt for refunded option at this place.

Goof

Easy check in, saw a roach on room stale smell

The carpet in the room was stained badly, the closet door was broken. The hotel is just gloomy, dark in the lobby and depressing. The staff was pleasant but the hotel needs some work

Nice hotel. Quiet room. Desk staff was very friendly and helpful. Breakfast was good, scrambled eggs, sausage and a variety of ceral, plus the usual waffle maker. Yougart and apples, blueberrie muffins and bagels.