Quality Inn & Suites New Hartford - Utica

Explore Quality Inn & Suites New Hartford - Utica
6,8
Pleasant
From 360 reviews
Cleanliness

7,0

Room Comfort

7,2

Service and Facilites

7,4

Traveler Reviews Quality Inn & Suites New Hartford - Utica

Number of reviews per page
20
40
Top reviews
Joseph
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean, great staff, convenient, nice breakfast and the price was extremely reasonable.
Jerry
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice easy stop on our way to Maine, place worked out good a place to lay your head down for one night
Verified traveler
icon-Friends and Family
Friends and Family
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I stayed 3 nights...Since I prepaid I had to suck it in...never again. The first night...had to learn how to use a TV remote control...I'm an IT Administrator and I had to figure out how to change channels...called the Service Desk and they did come up...i had figured out by then...this remote requires for you to enter a section number...select a list button then the channel number...no guide...didn't remember the last channel...disappointed.... Took a shower...the towels were hard and dirty with stains...real sad after you take a shower and have to dry...suck it in Next day, I needed towels...was told to wait until 9 am or come down and get the towels... Too late so no breakfast as posted...no water bottles in the room...no ice...went out for breakfast... Day three had to ask the Service Desk person now cleaned rooms, for towels . They never came to clean my room...so I tried to be a sport and asked for bags...i had a new job... Do yourself a favor and pay the extra $50 / night for a real hotel / motel with staff that want to make your stay heaven...this was HELL...
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waqas
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bed sheets were dirty. And staff was rude.
Jeffery
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean & comfy
edward
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was an inexpensive place to stay if you just need a bed and bathroom.
Sylvie
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no coffee in the room and hardly any cups for either coffee or just for water. When asking for coffee at the front desk, the clerk recommended we just use the coffee in the lobby. He did finally give us some coffee for the room. The steps leading up to the second floor needed work.
Janet
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very much off the beaten path, but ok for our one-night stay, and easy access to our route the next morning!
Sudhir
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff is very co- operative .
Carl
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel to stay in when your traveling through. Good breakfast, room clean, great place to rest.
faith
icon-Leisure
Leisure
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was fine
Luis
icon-Business and Leisure Family
Business and Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great costumer service
Arthur
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

They didn’t change the towels and they didn’t fix the shower/tub clogged.
Wendy
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean, and friendly staff
Adam
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Convenient
Chloe
icon-Business
Business
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff we encountered was friendly enough. But what can i say about the rest of it? You get what you pay for.
wen
icon-Family
Family
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not clean
Jeanne
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great value. Comfy bed.
Jacqueline
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Walking trail close by. Decent breakfast.
Jennifer
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I felt so uncomfortable that I left after the first night, even when I had paid for a second night. I thought I might catch a disease in the room, and it felt unsafe for me as a woman.
Number of reviews per page
20
40