Overall Ratings & Reviews Holiday Inn Montevideo by IHG

Clean, good shower with good hot water, hotel well located, polite staff.

Great staff

Niveles hotel

My stay at the Holiday Inn Montevideo (Colonia 823) wasn't terrible, but the whole place felt run-down and not enjoyable. Here are some ways in which it didn't match my expectations: The first room I was in was right on a street; an alarm on the garage of the nearby Radisson went off all night long, so I asked for a different room. Not a big deal by itself. The bidet in the second room was completely broken. It did not have a spigot for water to come out in the normal place, just a knob to turn (something?) on. When this knob was turned, the water came out of a leak in the CEILING!! I.e. instead of water around your bits, you get a damn shower, even if you're just turning it on to see if it works. The toilet wouldn't flush solids properly. I often had to stand there and flush the damn toilet six or seven to get all the damn toilet. I have never had this experience in my life. I did not have any diarreha or other problems; the problem was the toilet. The water in pool was the temperature of a sauna and was cloudy; it looked to me like the PH was off. I swim a lot, but could not use the pool to swim. The exercise bike in the exercise room was visually ok, but completely broken. The elevator I used always stopped an inch off of ground level; it was always too high or too low and would cause me to stumble entering or leaving. The coffee at breakfast smelt and tasted terrible. I'm not sure if it was expired, or moldy, or burnt to charcoal before use or what, but it was

I like everything. I will recomended.

The front desk staff is not very welcoming and their tones are very condescending. The front lobby is always smelling of cigarette smoke.

The no-smoking rooms smell extremely strongly of smoke. There is no escaping it. All the carpets in the public areas need replacing due to staining. The entire hotel needs a major refurb.

Esperaba más de Holiday Inn Uruguay. Lo utilizo mucho aquí en USA. Básicamente la ubicación es muy mala, debido a la inseguridad y el constante deambular de “homeless” y también de oportunistas que quedan mirando quién entra y sale del hotel. Si no te agrada el olor a tabaco, prepárate, porque apesta, tan pronto te acercas a la puerta de calle. Primera y última vez en HI - Montevideo.

The hotel is very old and run down. It was depressing. Basic things like drinking water in the room was not available, amongst other things.

Location is good, especially if you must be near certain government agencies. Otherwise, the Hotel needs a MAJOR renovation. Don't stay here if you are planning a romantic getaway. There are far better options.

I contacted Expedia to shorten my stay within the cancel for free period. Expedia talked to the Holiday inn staff and said they would do it and put a note in the system to do so. Then when I checked in they said the same, even though it still said 4 nights on the reservation. The next day they said they were going to charge me the extra night because it was too late to cancel or shorten the stay.

An average Holiday Inn

It was okay. A little cramped

I’ve lived in South America for six years, I stayed in the best hotels, and yes, the hotels have been better, but the customer service in this hotel was very good. It’s hard to find anybody to go out of their way for you, and hear the staff was very friendly. Jorge is one of the lobby guys and he was just all standing. Tremendous customer service. He will probably be the reason I will be back.

The staff are very friendly and welcoming.

Nice customer service

Around the area was a little dirty

This hotel should be gutted out and redone. Dirty carpets, old rooms, lousy breakfast. I pity the staff who have to put up with such a dump

Great and awesome!

Room was dirty, sheets dirty and leftover bread on table. Moved to another room that was less than what was paid for and not credited since I booked through orbitz